CASE gets court order against timeshare firm Garraway

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Offline Boss Man

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The Consumers Association of Singapore (CASE) has obtained a court injunction against timeshare firm Garraway Enterprises for unfair trading practices.

Since 2007, 75 people have filed complaints against the firm for hard-selling tactics and false and misleading claims. The total contract value of these cases amounted to S$887,000.

People complained about being approached on the streets with winning scratch cards and were asked to collect their prizes at the firm's Ngee Ann City office.

There, they were pressured into signing up for membership - ranging from S$3,650 to as much as S$30,000 - which promised them perks such as an easy access booking system for vacations and discounted flight and hotel fares.

The court's ruling on May 24 means Garraway can no longer sell vacation packages to customers by claiming that they would get better deals.

The company could not be reached for comment despite repeated calls.

Last year, timeshare companies attracted the highest number of complaints -- 2,523 -- filed with CASE for the sixth consecutive year.