Is this your resort/club! How to turn it around.

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Offline Happy Days are here again

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Hello Charlie

Surely the nub of the problem features around supply and demand needs of the resorts finances when they are available via 'discounted online travel companies'.

They would argue that without rentals maintenance fees would spiral to an unacceptable level that would eventually push the resort out of business.

It seems a bit of a catch 22 to me as I am one of the owners that only ever does exchanges and my maintenance fees are relatively low due to my resorts rental revenue.

I own a week at the 'resort that shall be nameless' (you mentioned where you were staying on another thread ).
This week I am in 2 bed unit at the Hyatt Beach resort in Key West Florida.This week was a exchange my home resort via Interval International. In addition to this in order to encourage me to bank my week I was granted a accommodation certificate by Interval which has enabled me to go to another of their premier resorts next week at Daytona Beach.
Again I am in a 2 bed beachfront unit and the cost of redeeming my accommodation certificate was around £200.

So to my mind I feel due my resort doing rentals it has put myself in a win/win situation although I do feel for the owners that like to return to their own resorts and then have to put up with yobbish behaviour due to these cheap rentals.

All of this prompted me to go on to the leading discounted online travel companies website and compare prices.
For a week in a 2 bed next week at the Hyatt Beach House is £1621.
For the same week again in a 2 bed at Dona Lola, Calahonda £758.
For the resort you are at Charlie and my home resort a 2 bed for the same week comes out at £276.









Offline charlie1

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Hi Happy Days What you say is right they need to maintain their revenue but some resorts are just taking the easy option. I spoke to a family of 4 staying at this resort for 4 nights in a sleep 6 through Lastminute.com for £153

What the resorts need to do is to work towards different marketing strategies, one of them is niche marketing. They have to establish what's unique about their resort or create some thing that would appeal to specific groups. I have covered this on other threads. They would also make ideal members.

Its almost as if some resorts need a fresh pair of eyes and they need a specialist company doing a simple revue of their marketing, how they promote themselves and how they are seen by their own members.

I would have regular surveys with my members to ask thinking questions that would tell me whether we are truly providing them with a holiday experience. I could then perhaps make some simple changes and work towards the big challenges. Most resorts are clueless and don't have the pulse of their membership.

I would also have a simple survey with staff. All surveys would carry some incentive. Like I mentioned the chairman of Sainsburys had an email suggestion 'box' and reviewed the thought provoking suggestions with his board on a regular basis. They made some significant changes over time as a result of this.

I would contact established marketing companies if I did not have the personal in marketing and on selection I would pay them on a results basis a percentage. A marketing company should be happy to accept this as they would see the potential of this in a Industry that in some areas with some resorts seems rudderless.

At the moment this short term promotion with the discounted travel companies has consequences and provides no real solution. Unless of course they are achieving high rentals. Even then they should be exploring other avenues.
« Last Edit: September 03, 2014, 12:23:45 by charlie1 »
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Offline redcar50

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This is a conundrum. I have experienced both sides of this debate. On an II getaway in Lanzarote the resort was overrun with people on cheap package holidays. This was not the late booking companies but large well known package holiday companies. One night at about 3 am there was furniture being thrown about above us and shouting and screaming. Clearly a "domestic" getting out of hand. I was gobsmacked when the perpetrator actually came and apologised the next morning and explained it was their  last night and he had too much too drink. We did have a good week there but have not been back.

On the other hand we have used the low cost options if we cannot get the exchange or bonus weeks we want. We have booked March weeks at Sunset Bay Tenerife for less than the cost of the maintenance fee, so there is  no incentive to buy there ( I was offered that week for free when there but declined it). This clearly kills the resale market. I have 5 weeks myself, at other resorts, and will therefore pay the price if/when I come to sell.

I am off the Leila Playa on the 20th. I tried to book an additional few days, or alternatively book a full week as an add on but there was no cheap deals available. The resort and the internet sites  I have booked with before were all  asking for way above the maintenance fees for a week. MacDonnalds should be commended for not dumping cheap weeks on the market !

I suppose you win some, you loose some. This time I lost out. Overall I would be happy to pay more if all resorts stopped dumping cheap weeks on the market and adopted a sensible marketing strategy instead.  The problem is , who will stop RCI doing this ? There seems to be one company specialising in renting out RCI surplus weeks, sometimes very cheap.  When the paperwork came through it even had the RCI logo on it.




Offline Happy Days are here again

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I agree with all that Charlie says unfortunately though their is nothing unique about many of the resorts today.

In general many of them are now old and tired and even though they may have had regular refurbishment programmes they still show their age
Like the property market particularly on the Costas has suffered so have many of the timeshares.
Also like the property market the main demand for timeshare holidays comes from front line resorts (either beach or adjoining a golf fairway.

 Yes there are still opportunities for the smaller resort to try and compete but like the small grocer trying to compete against Sainsburys they have to find their own niche otherwise it is a uphill battle against the big boys.
The same way we have a big five in grocery it is the major players in timeshare that continue to lead the way.
Even the major players (Marriotts, Westin, Hyatts etc ) have to do rentals but they can ask and get premium prices mainly due to their quality and their locations.

Diamond resorts are certainly making a good fist of it and they are not all front line resorts, that said though they  like the others I mentioned are American owned and are one of the major players.

Certainly in the USA where timeshare began they have like Europe had their share of problems but it is the strongest ones and the ones that may well have taken the measures that Charlie advocates that have survived.

To repeat what I said in my last post I feel really sorry for the owners that like to return to their own resorts only to find they could have done a rental for less than the maintenance fees they paid.
Possibly one of the  hopes for the smaller resort owner is that the resort gets swallowed up by one of the big boys the same way the grocery revolution has evolved over the last 40 years.

On the other hand (many grocery comparisons being done here ) there is still a lot of hope hope for the small resort albeit possibly by consolidation to make inroads on the big boys has as been showed by the likes of Aldi and liddles.


Offline charlie1

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I think it goes back to my first post on this thread that I mentioned that  "I believe within the next 10 years there will be a very clear diversion within timeshare. There will be the big players who have their own portfolio of resorts focusing on providing a hospitality service and offering various holiday experiences. There will also be Independent resorts that will survive the big fall out that will be in prime locations and those thinking Individual resorts that will establish a niche and have marketed intelligently to attract members ideally suited to their resort"

There are a lot of resorts that will end up bankrupted, merged or bought out for peanuts. Some resorts may have to much baggage from past problems to do anything for the moment but to just survive. Others as pointed out by Happy Days are just to dated and need a major refurbishment that's just not affordable. Those that are in poor locations will end up having the toughest job.

There is very little that can be done for those resorts and they will just try to hang on and survive by any means possible as long as they can.

I'm guessing of course but I feel that within a decade we will see a  considerable down size in the number of timeshares in most parts of the world.

The shame of the matter is that there are resorts in this mix that could do something about it they are in good locations and some could create a niche for themselves and create a market and attract new owners.

However most are poorly managed sometimes by well meaning volunteers and there is either not the will or the experience there to take the right steps towards creating a successful attractive resort.

There is a need for an organization to step in and work with them to move them forward. As such one does not exist in my opinion that can address these issues at the moment as there all personal to each resort and as such they require individual solutions.                                           
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline charlie1

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I think that there is an ideal opportunity for Timeshare Companies to question where they are now and where they could be with some positive input, but they have to have the will and the right leadership as mentioned on Post 4. The right leadership does not just relate to Timeshare Resorts.

I think though that Timeshare resorts could get an edge on their competitors if they actively work towards the following as highlighted below.

Real Marketing this has been covered on many threads and within this post at a basic level. I had a meeting very recently at a resort in the UK and their marketing consisted of a leaflet promoting the ‘opportunity’ to purchase 5 years of holiday time with no maintenances at their resort. This capital sum varied according to season and size of apartment. This was effectively the maintenance rolled up but a freeze on maintenance increases.

Your never guess no real results!

Timeshare marketers are basically lazy as mentioned before just selling to existing members and guests with jazzed up products. Upgrade to this and you get a shiny widget that will bring more value to your holidays. If you want to grow your membership start earning your pay packet and go market to non owners in specific markets that would ideally suit your product and resort. 

Non-Selling resorts need to approach a Resale Companies if they do not have a selling team or one that they could comfortably approach. The Resale Company would need to approach this very differently with the resort and not just list the resorts weeks on a website with some ineffective marketing! Those resorts that have high percentages of owners wishing to leave should provide the Resale Company with floor plans and a photo of the view from each apartment. Testimonials from the resort obtained from its members would assist this promotion. What is important is to discover a niche that represents that resort that allows you to market in that niche and seek new members ideally suited to that resort and product. Ideally you would need to create a website to represent each individual resort so that the Resale Company can work with this to promote to consumers. This is only basic and has been covered before.

If you have salespeople get ahead of the game and license them
yourselves with genuine exams and put a real program together to educate them not just how to sale with your product. Create your own fact finds and look towards creating a policy that ensures that best advice is followed through. Become a leader in this don’t wait for a pilot to conclude become a part of the solution. The Industry in time has to have  an Independent body that vigilantes licensing and has a process in place to govern this so lets start moving towards this forward.

Products; Do you believe in your product?
If not change them and give a real choice with 5-10 year products. A long-term product with say 5-year exit options and when they reach the age of 70 this is reduced to 2 years. Members should only have to give 12 months notice.

The long-term product would be better for the resort and the younger generation. Most wont exercise the 5 year exit to my experience in Financial Services but it gives them piece of mind to know its there.

Why not seriously consider switching your existing dated products to provide this exit option say every 5 years for a small nominal admin fee??


Service don’t think of different ways that you can satisfy or please your members think of different ways that you can amaze them!! This needs to start from the maintenance staff upwards as they will have contact with your consumers.

Why are you different, whats your story? This needs to be learned, believed and told from the cleaning staff up wards. Your timeshare resort needs to have a genuine short story to tell members and guests that they can identify with. What are you all about and how are you different, this needs to resonate through all employees and sales staff.

If you consider these options and the other suggestions on other threads you will be seen as one of the leaders in this Industry. If you have the will, if you have the leadership, do you?
« Last Edit: October 20, 2014, 16:04:33 by charlie1 »
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Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #26 on: November 11, 2014, 01:11:42 »
Commercial Complacency

Starts when Timeshare Companies don’t keep it fresh and alive. The timeshare company must be organic and evolve.

There needs to be a mission statement that is believable simple and repeatable that resonates with your membership. This should represent your story as a company and answers the question why you.

Each department must be taught good connection skills to ensure that the consumer has a positive experience at every level.

Everyone from the maintenance staff that will have direct contact with consumers must be taught good connection skills and there should be a process for all staff at all levels to be able to feedback positive and negative comments.

The consumer needs to feel that they are the most important person on your resort.

Staff with direct contact with consumers need to know that there their most important task is their next consumer contact.


Where does your company stand and how would your members measure your service.
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #27 on: November 20, 2014, 17:07:46 »

If your resort had new members joining how would that benefit your resort?


Silly question but would it not change everything having more members joining. So lets consider what needs to be in place first.

Part One

1) Know your existing membership first with email surveys and letter surveys for those that don’t use computers.
2) Design simple and effective questions that will help assist in identifying what appeals to your members in different seasons and lets establish your strengths and weaknesses. Insure you offer up some incentives to get feedback or a draw of sorts. Follow up with a quiz on how to work their timeshare so you can assess whether members understand how to maximise their timeshare.
3) From this you can establish what appeals to members at different seasons of the year and this will give you invaluable information that will assist your marketing. What are your resorts weaknesses and strengths? What is your resort’s USP?
4) Build a connection with your members let them know that as a result of this survey you are going to make some changes starting with xyz. Let them know who won the draw if you had one.
5) Once you feel comfortable that you have a good relationship with your members create a private log in facility on your website for members only. This to begin with will enable you to provide updates and education to assist your members make better use of their timeshare starting with FAQ and an info email facility that members can email direct on. Once you have this right then perhaps introduce a forum.
6) Update your website with fresh eyes. Ensure that all apartments are listed with floor plans and a view from each apartment. There should be video testimonials from members and some basic but good information. Have a link on there that focuses on your USP if it’s a dog resort than have a link all on this. Share positive holiday stories and have some relative great images. What’s available and popular during the different seasons?
7) Is your product right and what changes need to be considered to make this attractive? If you need an exit strategy review what has to happen in order that you can introduce this in the future.
8 You have to work on ensuring that you do all that you can to have happy owners. If theres a general feedback on something that concerns them then has to addressed by either putting this right or explaining the reasons for this challenge and how you will be working on this. Remember prospective new owners and exchange guests will share time with your existing owners at the bar, pool and restaurant. Lets ensure that our members are our ambassadors.
9) Staff are trained how to provide an excellent service from the cleaners right up to management. That starts with a smile as we recognise that our most important task of the day is our next customer. There will always be problems its how you deal with them that will dictate how the consumer feels about your resort. We have had problems at some resorts and some more than others seemed go out of their way to make this right. This made all the difference! Those that just did not respond or eventually left a bad taste. Ensure that you have a good connection with all staff and relay to them your resorts objectives and how they can support this.
10) Appreciate that your most important asset is your members, guests and staff.

This is just part of a brief flavour that has to be considered before a resort can even consider marketing and then selling to new members.
« Last Edit: November 20, 2014, 17:14:24 by charlie1 »
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #28 on: December 18, 2014, 15:00:23 »
The next step to promote your company above everyone else is to consider what Industry problems are you able to solve?

Part 2

1) What solutions do you have or could have that relate directly to the problems the Industry has that you have identified.

2) Put together the list of these problems that you can solve and then see how your solutions can be personalized to suit your ideal membership as your building for the future. Create an edge so you are better than anyone else. If you tackle an Industry concern and show that your Timeshare Company has the solution, than be prepared for new members as word of mouth and the Internet will ensure that you are found.

3) This list should be short but if you don’t have a fair exit program this should be at the top of your list. Getting this right is the start to creating the opportunity to introduce new members.

I will expand a little later on a more appropriate thread on (RDO, TATOC, TCA, KWIKCHEX and Influencing Timeshare Companies) why in my opinion a multiple of annual fees as a means to exit a timeshare product or a set fee to exit may not be considered as an Exit strategy by the EU.

4) Where you need to be first is where the competition is not! Let them stay caught in a time warp but why not show yourself as a leader and a Timeshare Company that listens and acts.

5) LEADERSHIP! There are a number of changes that can be worked on in Part 1 and 2 with a little knowledge. It’s the leadership of a Timeshare Company that makes the difference and how it responds rather than a knee jerk reaction from some challenge or chasing a quick buck at the expense of your members.  If you’re here for the long term than you need a real planning strategy with an end goal.

6) Work out the business effects or consequences of you not identifying your problems. How will these problems affect the bottom line if they are given free rein? Could your Timeshare business end up as causality just like hundreds of resorts that have ceased trading, merged or been bought up for peanuts in the last couple of years.

Perhaps its time to see how you can turn this to your advantage and do first what most other resorts don’t offer or do. We will soon be past the point of talking and thinking about it.

Where will you be in 2 years? Perhaps a causality hemorrhaging or could you be recognized as a Timeshare Company that listens to their members and interacts with them. Only then can you work towards win win solutions and that would provide real value and service to your member.

Have you effectively communicated with your members lately and what did that tell you?
« Last Edit: December 18, 2014, 15:03:10 by charlie1 »
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #29 on: March 24, 2015, 00:14:06 »
How are you making decisions regarding the future of your Timeshare Company?

if your decisions are based on old data or just from a companies assumptions and mainly to a companies personal benefit, then its very likely that your recommendations will be flawed and will prove to be a false economy regardless of how good this looks on paper!

This is just a sample of areas that feedback will assist you to plan for your company’s future. That’s member’s ages; ideal if you know how many members holiday as a family, the number of single members, and the countries your members live in. Members that rarely holiday exchange their time and use your resort (those members that regularly use your resort are invaluable as they are your ambassadors around the pool and in your restaurants look after them and get your program right because they are your unpaid salespeople.)  How many members have requested to exit what are their reasons? Get numbers and percentages this will be invaluable.

Ensure you can identify your member’s information within a simple format. A simple software program will enable you to store this, for example to download a list of members that access your resort(s) on a regular basis. The more you know about your membership the better the service you can provide and it will ensure that future policies are shaped partly based on your memberships needs, wants and fears. Ensure that your information is relative and kept up todate so you can be pro-active.

Some Timeshare Companies I believe have forgotten that their members are their most important assets. Some have no real idea of what's important to their members/guests and what would make the difference as their out of touch and no longer have the pulse of their membership.

Make sure that you have a measurement of where your member is with regular proactive thinking surveys and interaction.

Do you have a suggestion box/email that allows your employees and members to interact with you? The chairman of Sainsbury's looked at these personally every couple of weeks and some of the best ideas came from the shop floor!

Reward and encourage employees to listen, think, empower, create, delight and surprise by going the extra mile. Your front line staff from the person on your phones to the maintenance that interact with your members daily as they go about their work to the receptionist who gives that warm friendly greeting and sales staff that should be trained to the highest standards to take every advantage to create a service and an experience of your brand. These habits will leave your members and guests addicted and they will want to come back for more.
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline seager64

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Re: Is this your resort/club! How to turn it around.
« Reply #30 on: March 25, 2015, 01:55:05 »
Hello
Why would my resort company want to turn it around it works just fine for them. They rent out any spare weeks on tripadvisor from non payment of fees and chase delinquent owners with letters and debt collectors for fees win win for them. They even gave up membership of RDO so no rules apply accept Portuguese law. So who wants in not many by the amount of weeks on offer.
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What I would suggest is this site combines with other sites to show a united front and voice to legislators in EU to bring about change. How can TATOC claim to represent so many owners and get a voice. You read of the TCA but why doesn't TIMESHARETALK get mentioned this site is dumb considering how many hits it receives.  This site has plenty of people who have the knowledge to lead something like this even if we pay for them to represent   timeshare owners TATOC is funded by the industry why shouldn't we fund our side of the fence. I will stop now this is just me venting off steam but I firmly believe in the old Yorkshire saying you get out for nowt.     
Seager64

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #31 on: March 25, 2015, 12:23:31 »
Hello
Why would my resort company want to turn it around it works just fine for them. They rent out any spare weeks on tripadvisor from non payment of fees and chase delinquent owners with letters and debt collectors for fees win win for them. They even gave up membership of RDO so no rules apply accept Portuguese law. So who wants in not many by the amount of weeks on offer.
.
What I would suggest is this site combines with other sites to show a united front and voice to legislators in EU to bring about change. How can TATOC claim to represent so many owners and get a voice. You read of the TCA but why doesn't TIMESHARETALK get mentioned this site is dumb considering how many hits it receives.  This site has plenty of people who have the knowledge to lead something like this even if we pay for them to represent   timeshare owners TATOC is funded by the industry why shouldn't we fund our side of the fence. I will stop now this is just me venting off steam but I firmly believe in the old Yorkshire saying you get out for nowt.     


Hi Seager64

I understand your frustration you are not alone. Your resort is on a slippery slope as it will not be able to maintain this stance as other timeshare companies like them be forced to change. Regardless of their stance now, mature members will eventually leave as the timeshare companies come across more members that ignore the threats of maintenance demands or legitimate rules eventually find their way bringing common sense to those timeshare companies that have ignored lifestyle changes making their timeshare company unattractive.

They will either be forced to close, as maintenances eventually will reduce, merge or bought out for peanuts.

Regarding TATOC from my experience most timeshare owners I have spoken to are unaware that through their club/resort that they are members of TATOC as fees are collected via their committees.

Timesharetalk creates a medium for the consumer to seek guidance or place a warning. This website is watched by the Industry and therefore does have an influence. Threads that are well supported have influenced timeshare owners searching Google posting a concern and found Timesharetalk.

Timesharetalk is soon to go through a change and if you have any questions why not private message bossman direct who is the owner of this website.

I assure you that others have made representation to the EU with suggestions and their concerns. Timeshare Weekly has submitted two long reports to the EU Commission. This will soon be followed up by a third and there will be some TV coverage on this in the future (please keep that to yourself) This will be followed by a series of UTube clips.

It is difficult to galvanize timeshare owners so we can have a collective voice. This will gradually gather pace. It also must be remembered that a very high percentage of timeshare owners are happy with their timeshare. The exception to this will of course be members that feel that their Timeshare Company has moved the goal posts or for those that have reached a stage in life are concerned that their timeshare company has not addressed Exiting fairly. We are a long way off to any sensible solution being proposed by the EU Commission due to the Supreme Spanish Court ruling. We need to see how this rolls out and the EU will have an interest in this as well before I believe that they will put forward their review.

The Industry of course RDO and TATOC would have been consulted and the EU will consider whatever these proposals are but I would assume if the EU do not feel that they have gone far enough and have just put a temporary measure in place then they may well legislate something that will have have a more lasting ongoing solution.

In the meantime as individuals we should be putting forward are views and suggestions to the EU Commision and we should encourage fellow timeshare owners to do the same. Ideally we should be suggesting workable solutions. There has been a few recommended on Timesharetalk.

E-mail: Jacqueline.minor at ec.europa.eu
European Commission Representation in the UK
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #32 on: October 05, 2015, 16:04:02 »
Service!!

I have just got off the phone to a dear old lady of 84 years of age and I thought that this thread may be worth resurrecting as it had a number of areas that could benefit resorts. i can only assume that this resort had not read on this thread the importance of service and that the consumer is the most important person that makes all this work. Treat them unfairly they will tell others about it. In this case so far it is at least me.

This lady has been widowed for 4 years and is living on a widows pension. This could be anyones mum! She owns 3 weeks and had an arrangement with the committee that she would pay regular amounts as this helps with cash flow. Today she is told that the new management want all the money paid up front thats nearly £1,500. She had a little holiday planned with her friends and now this is threatened because they want all the money up front before she takes her holiday.

This lady has been a member for over 25 years and paid out a capital sum to own and likely around 25k in maintenance fees. The lady was upset so she phoned me as she said the administrator was very clinical and she felt a little disrespected where she had an arrangement that they no longer would honour.

For a few years now she has left it to the resort to sell her weeks or rent them. She is told that they have no enquires and this year was unable to rent our her apartments. Even though two weeks are good weeks and one week is a penthouse. I wonder why that was are they just waiting for someone to phone them from their website?

Customer service is what can make all the difference. I have been at a couple of resorts where I was unhappy with an aspect of my apartment. The receptionist was very professional and the issues were dealt with.

Those employees that have direct contact with consumers from the maintenance lady upwards need to understand that there priority is the next time that they come in contact with a consumer. A friendly supportive receptionist with a smile down the phone is half way there to getting a positive result. This sets the scene for my holiday, as first impressions do count.

What ever is the problem there is always a working solution that can be agreed. Now we have an 84 year old lady that is now not going to be taking her friends away on holiday. Now we have a resort that has a determined lady that wants to sell her weeks.

Sadly that resort has over 500 weeks for sale and last year their only solution was to try to sell 5 year short term holiday memberships. The cost was just the maintenance rolled up. I was told there were no new owners that joined as a result of their 5 year plan that was poorly marketed.

Timeshare companies need to review some of the posts from the posters on Timeshare Talk as they seem to have some good suggestions that could work for them rather than waiting for something to happen.

Start with a friendly point of contact service because that does not have to cost anything but it could determine how I feel about your company.
« Last Edit: October 05, 2015, 16:13:56 by charlie1 »
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline Keith Hurst

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Re: Is this your resort/club! How to turn it around.
« Reply #33 on: October 05, 2015, 20:35:22 »
 I await part 2 paragraph 3 with baited breath  8)

Offline Keith Hurst

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Re: Is this your resort/club! How to turn it around.
« Reply #34 on: October 06, 2015, 09:22:42 »
 One of the repeating threads regarding the industrys short comings not to mention the out and out scams is that (don't hold your breath) the EU will bring in a fair system. Discounting the resistance from the industry  what happens if the UK votes to leave the EU?

Offline pathfinder

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Re: Is this your resort/club! How to turn it around.
« Reply #35 on: October 06, 2015, 09:40:54 »
One of the repeating threads regarding the industrys short comings not to mention the out and out scams is that (don't hold your breath) the EU will bring in a fair system. Discounting the resistance from the industry  what happens if the UK votes to leave the EU?

Being probably one of the easiest questions to answer we have ever had on these boards.
 The answer is   
   The reps would probably use it as a scare tactic to upgrade the more gullible and the Scam Companies now posing as Paralegals would find a way of making capital gain out of it.

Offline Keith Hurst

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Re: Is this your resort/club! How to turn it around.
« Reply #36 on: October 06, 2015, 12:24:15 »
 That was of course my point the answerwas  plain to see by a blind man, but it puts us back to square one

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #37 on: October 06, 2015, 14:41:09 »
That was of course my point the answerwas  plain to see by a blind man, but it puts us back to square one

The pressure is building and we are not at square one. The Internet will bring about changes as we are educating consumers and those that could influence change. We are not just using this forum as a medium to change the perception of what needs to be done.

So what is really holding back this Industry beyond education in one word LEADERSHIP! This is the real problem with timeshare, as it appears as if it is a rudderless ship when it comes to exiting.

Leadership is where it stops and starts. I believe it is outside of most Leaders comfort zone to deal with exiting. They don’t know how to take the right steps to turn this around or perhaps they believe they don't have the resource to make this work for them. There are other 'Leaders' that have such an ego that they could not get through the door to even discuss exiting because its not really a problem for them. Those companies don't talk to their members but rather at them.

If exiting challenges continue to bottle neck with a committee/management or with the CEO because they don’t/can’t tackle the core challenge facing their business then their timeshare business can only depreciate, as their club members will vote with their feet. They only have to compare their membership levels 5 years ago up to today.

One less threat now to the Timeshare Companies is the Resale Companies that were once their unsaid foe. They are no longer the threat that they used to be to developer sales. That’s because the Resale Companies can’t sell either beyond some brand names and a few prime weeks.

Effectively neither the developer nor the Resale Company is achieving any real sales.

They both share common factors that stop sells.

1) Exit options - most timeshare companies have existing contracts that restrict sales by locking members in and this is what is creating poor publicity. Who would want to buy into a contract like that in this day and age?

2) Marketing - Most don’t know how to market timeshare products.

3) They both have a market place that they either have locked in the consumer or the consumer feels that the have nowhere else to go.

Timeshare Companies have locked in their members, as they have no other real other fixed income coming in.

Resale Companies have a desperate market where consumers see nowhere else to go!

Both the Timeshare Companies and Resale Companies have not had ANY real need to change from a business point of view. They still have money coming in from either Maintenance fees or the Resale Company charges some fee under another banner.

The pressure is building and those that don’t change their ways will either be forced to follow when a Timeshare Company/Resale Company breaks away from the pack and establishes what the consumers problems are and creates real transparent solutions with value than the rest have to follow.

The other grim scenario could be for some if legislation forces them to comply with something that just wont fit their business model. This is still on the cards!

Those Timeshare Company leaders with any initiative and leadership left on their sinking ship ‘My Timeshare Company’ should put on a ski mask, lower themselves from the ceiling on a wire like Tom Cruise in Mission Impossible to steal some of the posts on this forum.

There are some good posts on this forum that would enable them to at least work towards personalized solutions.

« Last Edit: October 06, 2015, 14:52:57 by charlie1 »
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com

Offline Keith Hurst

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Re: Is this your resort/club! How to turn it around.
« Reply #38 on: October 06, 2015, 16:48:22 »
 My comment on back to square one was relating to  the position in the industry at the time of a UK withdrawal as our government do not appear to have any interest in the problem at all

 if it was read in a different context I regret it

Offline charlie1

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Re: Is this your resort/club! How to turn it around.
« Reply #39 on: October 06, 2015, 17:44:05 »
My comment on back to square one was relating to  the position in the industry at the time of a UK withdrawal as our government do not appear to have any interest in the problem at all

 if it was read in a different context I regret it
No Problems Keith I was going to post anyway  :)
Timeshare Weekly is an Independent website working with those who share similar ideals. We are here to guide the consumer make the very best of timeshare. We encourage positive change and solutions. Your either living in the problem or your living in the solution. Contact graham@timeshareweekly.com