Anfi Del Mar, Gran Canaria

Started by ex Anfi (35351) C.D.N., September 08, 2016, 11:00:59

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ex Anfi (35351) C.D.N.

The following link is were previous postings have been made by myself regarding Anfi Del Mar.

http://www.timesharetalk.co.uk/index.php/topic,19392.0.html
Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

As it should be and then the reality.

The following 2 Laws are not a "guide" "hint" or "suggestion", BUT, 2 Laws that govern the sale of Timeshares in Spain.

Ley 4/2012      Artículo 7.      Publicidad.
(2)  En toda invitación a cualquier acto promocional o de venta en que se ofrezca a un consumidor directamente alguno de los contratos regulados en esta Ley, deberá indicarse claramente la finalidad comercial y la naturaleza de dicho acto.

Law 4/2012     Article 7.         Advertising.
(2) Any invitation to any promotional event or sale that is offered to a consumer directly any of contracts governed by this law, shall clearly indicate the commercial purpose and nature of the Act.


E.U. DIRECTIVE 2008/122     Article 3.      Advertising.
(2) Where a timeshare, long-term holiday product, resale or exchange contract is to be offered to a consumer in person at a promotion or sales event, the trader shall clearly indicate in the invitation the commercial purpose and the nature of the event.

In reality, this is what you are more likely to hear from the VPR (OPC, Kids on the street).

"I work for the Local Council promoting tourism".

They DO NOT WORK FOR THE LOCAL COUNCIL/TOURISM BOARD. They are employed by the company. They are (probably, because not all OPC,s are) licensed by the local council, however, this is only the first lie (breach of the 2 Acts) you will encounter that day. More will follow on this subject.

You will then be "scratchcarded" and guess what, you win the super duper 1st prize (almost certainly a 10 euros mobile phone). Now watch the OPC/VPR do cart wheels coupled with large bursts of energy as they dance their previous night's excessive intakes from themselves. Those of you reading this will have no doubt seen this in operation a number of times.

The VPR/OPC will then tell you "just say yes to everything the girl says in reception, you only have to stay 20/30 minutes to get the gifts".
During my time at Anfi Del Mar, the reception staff were and probably still are, on a bonus for every client they "check through the reception". They will half-heartedly "go through the motions". It's not in their own best financial interests to block a guest from taking the presentation.   

The guests are then collected from the reception by a Sales Representative.

At some stage, whether this be 20 minutes or more, some guests will say they want to collect their prizes and leave. It is then the Sales Representatives informs the guests they have agreed with the reception staff to take a 90 minutes presentation in order to qualify and collect their gifts. This causes a lot of anger and aggravation with some guests.

In fact, I was approached by the Sales Director from Anfi Del Mar on Thursday 9Th July 2015, and he asked me to put a report in regarding issues and incidents with guests. I submitted an email to the Sales Director that evening. The email I submitted refers to 2 incidents. The first incident I referred to was a client who had been brought in by a representative from a major tour operator/holiday company (will be explained in more detail at a later date). The second incident I referred to was a client who had been brought in by a VPR/OPC on Monday 6th July 2015. The guest on this occasion had thrown their gifts in my direction and stormed off saying (with expletives) that he was going looking for the VPR/OPC and referencing violence towards the VPR/OPC.

During my time at Anfi Del Mar, I also witnessed a good number of incidents involving guests and other Sales Representatives in and around the reception area.
Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

With regards to reply #1 of today (immediately above), I omitted the following;

" As explained in my email to the Sales Director, at least 80% of the clients have no idea what they are attending, although some of them have their suspicions of a Timeshare presentation."
Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way (Part 1)

I started the Anfi Del Mar Training course Monday 28th July 2014. All trainees were given a number brochures and training manuals. The 3 prominent brochures we used during our training were;
1) A manual titled "Anfi Del Mar Sales"   Induction- Overview.
2) A manual titled "Training Manual (part 1)".
3) A manual headed "Welcome to Anfi".

When these brochures were given out, we were all told "A professional Sales Representative will always keep these training manuals and refer to them on a regular basis to remind us and re-train ourselves". This statement was repeated on a number of occasions during the training.

From manual 1) (listed above) on page 9 quotes;

What is the Anfi Vacation Club? The answer quoted is;
"The Anfi Vacation Club Service Centre is your one-stop shop for travel services, providing everything you need to make every holiday a success. Services include reservations, exchanges, airport transfers, and groceries delivered prior to your arrival. In addition to this a series of competitively priced travel services are available such as flights, last-minute offers, car rental, stopovers, long weekends, excursions, activity breaks and much more. The Anfi Vacation Club's services are geared towards providing an exclusive service to Anfi Vacation Club members in one easy phone call.

On page 12 of this manual it asks in a heading
"Who is RCI"
"RCI,s is Anfi,s selected partner for the External Exchange programme. It boasts an impressive range of resorts for those Anfi members who'd to like to broaden their horizons and venture to new destinations. Through the Anfi Vacation Club, you can choose to exchange a stay at your Anfi suite for a holiday at any of the over 4,000 resorts of the worldwide RCI exchange network.

From manual 2) (listed above) on page 15 quotes;
"Exchange"
"1 Bed X 4" and an arrow pointing to a box which is headed;
"ANFI VACATION CLUB". In this same box but underneath it reads;
"3700 resorts"
"94 Countries worldwide"
"Cruises"

This box has 2 arrows pointing down to an oblong box which reads:

"Florida 5+++++         Hawaii 5+++++          Portugal+++++"

In this same oblong box but underneath the 3 locations it reads;

"Flights                   Insurance              Car Hire"

The only other writing on this "A4 pencil pitch page" is a small box top right corner including the words "Bonus weeks 82 to 560" and underneath "Subject to availability"
Then in small writing in the bottom left hand corner it reads;
Essentials: Everything should be linked to discovery when explaining.
Keep it simple, with no confusion.
The purpose of the "A4 pencil pitch page" is to highlight the main contents which I have put in inverted commas.

From manual 3) (listed above) on page 11 section 6.3 quotes;
"Welcome to Anfi"
"Travel products and services - through relationships with selected partners, Members can benefit from the chance to purchase a wide range of travel products and service, e.g. flights, car rental, hotels, package holidays.

The 3 extracts quoted, contain 3 references to flights, one from each of the 3 manuals.

During our training, we were shown a number of pencil pitches we were to present to each and every client we took on a presentation. One of these pencil pitches was how the guests, by purchasing 1 week of ownership, and buying an "extra/bonus" week", could have a 2 week holiday at Anfi Del Mar. If you are "super duper cart wheeled" into a "drink and walk around the island" (presentation), ask the representative for AUDITED figures showing how many extra/bonus weeks were used/taken at Anfi Del Mar the previous year. If you are "presented" with "these figures", ask if you can keep the copy and watch their reaction. In November 2014, I was told by the then In-House Manager, only 2 extra/bonus weeks had been used/allocated in 2013.

The British Cold Line Sales Manager (BCLSM)) was our instructor who completed the training course. In order to be able to take clients on presentations, each and every individual on the training course had to complete a presentation with the BCLSM and be "signed off" off by him. If our presentation was not to his way/liking, we would not be "signed off" by him. I was "signed off" and began taking presentations on Friday 15th August 2014. During our training it was explained to us on a number of occasions it had to be the "Anfi Way". The BCLSM quoted, his way worked and that's why he was so successful.

With reference to "professionals revisiting their training manuals" all Sales professionals do keep a diary with their daily presentations and notes. These notes when timed and dated can be referred to as "contemporaneous notes".

Good references re this subject;
http://www.timesharetalk.co.uk/index.php/topic,16769.0.html
http://www.timesharetalk.co.uk/index.php?topic=11633.0
http://www.timesharetalk.co.uk/index.php?topic=15925.0             (OPC works for "anyone")
Search:-         anfiscam.blogspot - Anfi turmoil update
Search:-         Holiday Watchdog Anfi Beach Club Reviews - Arguineguin, Gran Canaria
Search:-         Tripadvisor for "Beware of Anfi rep at Thomas Cook welcome meeting"   13th December 2011.                (More to follow on this subject)
Search:-         Tripadvisor for  "anfi vacation club - beware!!! Please read and learn"    22nd November 2012.                 ("rep" in article will be discussed at a later date)
Search:-          anfiukmembers, buying-a-timeshare at anfi?
Search            thedibb Anfi Timeshare (?) - Advice needed 11 Sep 13
(Check the dates on the comments listed. They are mostly, a number of years before I joined AND YET, they have continued with the same tactics, including my time there.)

The Ambush.

During my time at Anfi, there was an incident I will refer to as "the ambush". I was passing the In-House (IH) Department sales area when I was approached by the IH Sales Manager and 2 IH Sales Representatives (SR). The IH Manager appeared agitated and invited me to sit down while we had a talk. All 4 of us sat down. The IH Manager went on to say that what I was "pitching" was not correct and that I should change it because it affects the IH sales presentations. I pointed out to the IH Manager I was pitching exactly the way I was trained, The "Anfi way". I added that if the IH Manager had an issue with this, they should take the issue up with the Cold Line (CL) Manager. All 3 of them became agitated and started "having a go at me" which was becoming louder and louder in the IH sales area. I remained quiet at this time because all 3 of them were very loud and vociferous. We were then joined by another IH SR. This IH SR's partner was a colleague of mine on the CL. I remained calm, polite and respectful repeating to the now 4 people present that if the IH Manager had an issue with the way I was trained, then they should take the issue up with the CL Manager because he was my trainer and Manager. The IH representative who had just joined us then defended me and also said to his colleagues that they should take the issue up with the CL Manager, because "I was only doing as I was told". I chose this moment to leave the situation and walked off. I immediately went to see the CL Sales Manager and pointed out to him what had just occurred. He replied that he would deal with the issue. I never heard any more about this issue, but I was never "ambushed" again, however, I did hear of a couple of more "ambushes" occurring. The constant friction and issues between the Cold Line and In-House departments was common knowledge within Anfi sales.

Because the Cold Line presentation is set up in such a way, the In-House representatives find it difficult to sell an upgrade to "new" owners. If the original Cold Line Sales Representative no longer works for Anfi, the In-House Representative will discredit the original sales person. I have had sufficient contact with people who purchased from myself to know this is a fact.

I completed the Anfi training and was "signed off" on Thursday 7th August 2014.
Friday 8th August 2014, I took my first cold line presentation at Anfi. There was no sale.
Monday 11th August 2014, I took my second cold line presentation and made a sale.
Tuesday 12th August 2014, I took my third cold line presentation and made a sale.
Wednesday 13th August 2014, I took my fourth cold line presentation and made a sale.
Thursday 14th August 2014, I took my fifth cold line presentation and made a sale.

On Friday 15th August 2014, having not made a sale, I was standing alone on the outside area of the cold line sales office when I was approached by British Cold Line Sales Manager. He said to me "where are you going to work after you have been sacked from here?". He then walked off laughing. I was quite surprised and shocked at these comments.

From that day on-wards, he continued to harass and upset me to the point where I became very concerned regarding my own personal health. I will refer to this in more detail and specifically post about the 2 following dates. Wednesday 15th April 2015 and Friday 17th April 2015 when I had to seek medical assistance and Cardiac tests at the local Clinic/Hospital in Arguineguin.

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

Health & Safety issues at Anfi.

Abuse and threats of violence Anfi are putting their Sales Representatives under by failing to apply relevant Timeshare Laws, as mentioned in my "reply #1" above on this thread.

I attended the Anfi reception to collect guests at 15.05 hours and met a family of 3. The wife was adamant she did not want to do a presentation. The husband said they were booked to leave on the ferry at 16.00 hours that same afternoon, but the VPR (OPC) had told them they could collect their gifts any way. I informed them they had to attend a 90 minutes presentation in order to qualify for their gifts. The wife was still adamant she was not taking a presentation and the husband insisted he wanted the gifts there and then. I looked around the reception area and there was no sign of any reception staff at all. The member of staff who had booked them in had failed to remain and introduce me to the guests. While searching for any one from the reception staff, I saw the British Cold Line Sales Manager (BCLSM) outside watching and listening to this incident. I explained the circumstances to him. He replied "you have to take them out because they are on your stats. (I will interject at this point and refer to a famous quote from Mark Twain. "Lies, damn lies and statistics are used to affirm a weak argument"). I managed to calm them down and took them straight to the sales area, which was my only option at that time. The A-Z of the presentation rule book was impossible to apply.

Due to the husband's aggressive manner and demanding the gifts they had been promised by the OPC, at 15.50 hours that same day, we were joined by an Assistant Manager. While I was explaining the circumstances to the Assistant Manager, the husband jumped up from his chair and started banging on the table shouting "my son has been promised his gifts". The husband continued shouting and banging on the table demanding the gifts. The whole sales area went quiet as people stopped what they were doing to watch and listen to this situation. The Assistant Manager advised the family they had not taken part in a 90 minute presentation and did not qualify for their gifts. The commotion at our table became far worse with the father shouting "my son has been conned and lied to by your company, you are a disgrace, look at him, he is only 4 years old" and then he shouted swear words as he was leaving. The family left and caught their 16.00 hours ferry from the ferry point at Anfi Island.

During my time occasionally a guest demanded to see a Manager in order to make a complaint regarding their being brought into Anfi for a Timeshare presentation under false pretences and misleading information about collecting their gifts. In my "reply #3" of this thread, there are links which show these issues date back a good number of years.
Anfi continue to do nothing about this serious Health & Safety issue even though they are, and have been aware for a good number of years.

These and many more practises mentioned in this thread are not unique to Anfi, however, I am posting from "first hand" knowledge and experience of working at Anfi Del Mar.
I have received correspondence from "Denuncio Estafa" who are taking a keen interest in Anfi and other Timeshare resorts in Spain.

On the Anfi Cold Line Sales, there were 3 sales teams. The Blue badges, orange badges and "the chosen few" (BCLSM's friends) which was a mixture of blue and orange badges.
On many occasions I witnessed one of the "chosen few" collecting their guests from the reception area and returning within 20 minutes, and having this guest removed from their statistics. The "chosen one" would go straight back to the top of the list in order to take the next guest out on a presentation.

Employment Laws being breached.

The Working day started at 09.00 hours. The 'cut off point' for collecting a guest from the reception area was 16.00 hours, however, sometimes you would collect a guest at 16.15 hours because the guest had not arrived by 16.00 hours but were 'on their way in'.

A full presentation would take approximately 3 hours. Sometimes the guests would discuss their joining for another hour, or more. A decision to join was frequently made approximately 20.30 hours. The contractual paperwork then had to be completed, which could sometimes add another hour or more to the process. There were occasions I never left Anfi Del Mar until 22.00 that day, making a total of 13 hours.

Spanish employment Laws state ACTUAL WORKING HOURS CANNOT EXCEED 9 PER DAY, and AT LEAST 12 hours must elapse between the end of one working day and the start of the following working day.

On Wednesday 15th April 2015, immediately prior to the 09.00 hours morning meeting, I received verbal abuse and was threatened with violence and being "put through the f****** window". (Will be posted at a later date because a report was submitted to Anfi HR that day). That same day I collected guests from the reception area and these guests decided to make a purchase and join Anfi. By the time the paperwork was completed I had well exceeded the 9 hour working day. I still had to attend the 09.00 hours morning meeting on Thursday 16th April 2015.

The Anfi 'New owners BBQ' was always on a Thursday of each week. Having been at the morning meeting 09.00 hours that morning, it was compulsory to attend the BBQ and meet your guests in order to answer any questions your clients had and to consolidate your sales. I never left Anfi Del Mar until 22.00 hours that evening.
Besides the threat of violence, these were 2 consecutive days when I worked a lot more hours than the legal 9 hours allowed by Law.

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

If you were not one of the British Cold Line Sales Managers (BCLSM) "chosen few", you were an easy target.

I arrived at work one morning and was speaking with a 62 years old male colleague outside the sales area before the morning meeting. The Man began telling me about the treatment he had received from the BCLSM the day before. As he was talking he had tears in his eyes and his bottom lip was trembling. I could clearly see this Man was so upset at what he was describing.

A few weeks before Wednesday 15th April 2015, a male Sales Representative (SR) was transferred to the British Cold Line from the In-House (IH) Sales Department. Apparently this was due to his lack of interpersonal skills with his IH colleagues. To say he would "not be required by the Diplomatic office" would have been the understatement of the year. He also had one of those loud voices which could always be overheard from a group. I will call him thug. However, he was a friend of the BCLSM and received special treatment which only applied to the chosen few.

At 08.55 hours on Wednesday 15th April 2015, I was sitting inside the sales area awaiting the morning meeting. Sitting to my left was a young female SR and to my right was the 62 years old SR. All 3 of us were having a good conversation which was of a happy nature and was being enjoyed by all 3 of us.

Thug arrived and sat next to the 62 years old Man. On sitting down, he immediately began a tirade of insults and abuse aimed at me. He was using my name while being abusive and insulting, leaving no doubt as to who that days target was. I asked thug to stop his comments to which he became even louder with his obnoxious comments and abuse and after the third time of asking him to stop, thug shouted "F***** SHUT UP OR I WILL PUT YOU THROUGH THE F***** WINDOW". The whole Sales area which was then occupied by approximately 50 SR's, went quiet.  I again told thug to stop. Eventually thug stopped.

After the morning meeting had finished, I attempted to report the incident to the Sales Director, without success.

At 09.40 hours I completed a 2 page statement which I presented to the Human Resources Department on completion. While I was sat in the reception area writing this 2 page statement, the female Assistant Cold Line Sales Manager was walking around the reception area talking in a very loud manner to anybody that would listen. I could hear every word she was saying. The comments were basically against my reporting this serious threat of violence. I felt "how dare I report having just been threatened with violence."
Was thug dismissed? NO. He was treated more like a hero by the BCLSM and the Assistant BCLSM. 

Nothing was ever discussed with myself again regarding this complaint.

It was after this incident the Assistant BCLSM started the using the "there are no I's in Team" at the British Cold Line Sales meetings.


Abuse of Authority?

With reference to my "reply #4" of this thread, under the heading "Employment Laws being breached", having attended the BBQ on Thursday 16th April 2015, I was at the morning meeting for 09.00 hours Friday 17th April 2015.

At 11.40 hours that morning, due to the Verifications Department not having completed certain contractual paperwork from the sale on Wednesday 15th April 2015, I was completing the same when I saw the BCLSM and gave him a verbal situation report. I also informed him I was not feeling well and had chest pains. He replied if I was still feeling unwell after the completion of the paperwork, I should go and see the Doctor at the on-sight Clinic at Anfi Del Mar.

At 12.15 Hours that day, having completed the paperwork, I went to see the Doctor as instructed. Due to administration issues, I was informed by the Receptionist at the Clinic in Anfi Del Mar the Doctor would not be able to see me. I was told if I needed Medical Assistance I should attend the "Urgencias" Department at Arguineguin Clinic/Hospital.

At 12.25 hours I attended the Clinic/Hospital in Arguineguin.

At 13.05 Hours that day, I sent the BCLSM a Mobile text message which included "I was hoping the 4 hours of my own free time I spent at the BBQ last night would make up for this afternoon. I am not well. I think its stress and heading home J****"

After our 2 allocated days off, Saturday and Sunday, I returned to work on Monday 20th April 2015.

I was clearing away my brochures after completing a pencil pitch presentation in order to meet my guests outside and go on a walking tour of the resort, when I was approached by the Administrative Secretary. Her office is located in the Cold Line sales area. I was informed by her, that on the BCLSM instructions, she had deducted a day's leave from my allocated leave for the previous Friday 17th April 2015.

I enquired via an email I sent to the Human Resources Department and the Administrative Secretary as to whether this deduction of a day's leave for Friday 17th April 2015 was an abuse of Authority by the British Cold Line Sales Manager. I never received a reply, whether verbally or in writing.


Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

When a Sales Representative (SR) begins working for Anfi, they are originally put on a temporary contract. The SR is then expected to make a number of sales in an allocated time span. If you do not reach the required targets, your services are no longer required. Having reached the required targets, the SR will then rise in the daily/weekly 'Sales Line Order'. This means the SR will be allocated guests earlier in the morning than those SR's below them in the line order. The ideal situation for any SR, is to be top of the sales line.

The first guests arriving at Anfi Del Mar reception are usually those brought in through the Thomas Cook 'Holiday Programme'.

The booking of Thomas Cook (T/C) guests are made by T/C representatives, sometimes days earlier. These guests are 'pre' qualified by the T/C representatives who obtain as much information as possible on these guests. The guests arrival at Anfi Del Mar are at staggered times so as not to cause a congregation and confusion in the Anfi reception area.

You will never guess which Anfi employee was in charge of all Thomas Cook bookings arriving at Anfi. Yup, the British Cold Line Sales Manager's wife. All and as much information on the T/C guests was well noted before their arrival at Anfi.

I wonder if this was the reason the BCLSM would have clandestine talks with one of the chosen few before they collected their guests from the reception?

The reception staff are supposed to go through a procedure of booking these and all guests in. This procedure includes "are the guests are aware they are attending a 90 minutes presentation in order to qualify for their gifts".

Because the T/C guests had been prequalified by T/C representatives, the reception staff would only ask these guests their names to clarify who they were. The reception staff would never go through the reception 'check in list'.

Because the T/C guests were prequalified by their own representatives, information would be passed on to the British Cold Line Sales Manager (BCLSM). He would then 'cherry pick' who received which guests by matching up the arrival times of the guests to coincide with the S/R Line Order.

On some occasions, the BCLSM would place a SR at the bottom of the sale line order for some feeble reason. Being at the bottom of the sales line meant it would be almost impossible to meet any guests that working day.

In other words, the BCLSM was always in charge of not only your salary, but your destiny.

Again, I will quote Mark Twain; "lies, damn lies and statistics are used to affirm a weak argument"


Thomas Cook guests (referred to in reply #3 of this thread.)

At the Sales Directors request, on Thursday 9th July 2015 I submitted an email report to him. This report included a family, Stewart (Father), Lisa (Mother), Isla (4years old), Louis (2years old) and Seth (1years old). My report included the following;

"I was preparing to leave the Maroa and began "setting the scene" when both Stewart and Lisa showed disdain and asked me what I was talking about. I asked them what they had been told about their visit to Anfi that day. Lisa said they had been told to come down, feed the fish have a drink and walk around the island for half an hour then they could spend the rest of the day on the beach. I asked "who said that". Lisa said A****** from Thomas Cook told us .........and repeated the above.

Fortunately, having had a great warm up I was able to calm both Stewart and Lisa down. I briefly set the scene and stressed very quickly the kiddie's room in our office and how 80% + parents struggle to get their children out of our kiddie's room due to Maria's wonderful skills with children.

Having completed my intent statement and about to walk, both Isla and Louis started crying because they realised they were not going to the beach. From that point until we returned to by the bridge, both children continued crying and became a "handful". On arrival at the bridge, Lisa said to me "I don't like lying to my kids and I feel as if I have lied to them".

I also included the following in this report;
"If I may express my own personal opinion, with regards to truth and credibility with guests, most parents I meet in this industry are decent parents who do not like their children being upset by others actions".

As stated previously, my email to the Sales Director quoted how at least 80% plus of the invited guests had no idea what they were coming to.

As stated in reply #1 of thread of the link below, Thomas Cook also provide clients in large numbers to other RDO/TATOC resorts

http://www.timesharetalk.co.uk/index.php/topic,19392.0.html


Having researched the internet regarding holiday complaints I found the following;

Loss of Enjoyment - recovering an amount for the inconvenience and disappointment caused to you.

A quote on 'tripadvisor' dating back to 13th December 2011 (Search.   Tripadvisor for "Beware of Anfi rep at Thomas Cook welcome meeting"   13th December 2011.), was 3 years 7 months before my email to the Sales Director.

I wonder how many children and families have had part of their holiday ruined by T/C reps who fail to comply with Timeshare legislation?

I wonder if Loss of Enjoyment would apply to Companies who allow their Holiday Representatives to breach the 2 Laws quoted in this thread, reply #1?

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way (Part 2 of 7)

The following 2 Laws cover Timeshare in Spain TODAY; (including the dates I worked there)       1) Real Decreto-ley 8/2012, de 16 de Marzo.     2) EU Directive 122 (16/3/2012)

These 2 laws are not an 'either/or' option. They BOTH MUST be complied with.           You will clearly see the following words in the EU Directive 122;

"Member States should not be allowed to maintain or introduce in their national legislation provisions diverging from those laid down in this Directive".

I have included the Articles and Chapters which include the "No monies to be taken", because I appreciate Lawyers may miss this if it is mentioned only once. Count how many times the 2 LAWS refer to "No monies to be taken" (in Parts 2 to 7.    Parts 3/4/5/6 and 7 will follow)


EU Directive 122 (16/3/2012)
Consumers: Determined Commission action ensures timeshare protection in all EU countries
Brussels, 31 May 2012 - Today, the European Commission closed an infringement case against Spain on the Timeshare Directive (Directive 2008/122/EC) after the country notified the Commission of a new law (Decreto-ley) transposing the rules. (Real Decreto-ley 8/2012, de 16 de marzo)

The Directive also ensures that consumers may withdraw from a contract within a "cooling-off" period of 14 calendar days and that traders can never ask them for any form of advance payment or deposit during that period. Before the conclusion of the contract, the trader is required to explicitly draw the consumer's attention to the existence of the right of withdrawal, the length of the withdrawal period and the ban on advance payments during the withdrawal period.

Protection by the Directive now also covers new products and contracts which had been developed so as to avoid the application of the previous Timeshare Directive.


***********************The Anfi Way.********************

The Anfi Cold Sales lines sold a 'Trial Membership' (a part Time Membership). The part time membership consisted of either 2 weeks, 3 weeks, 4 weeks up to a maximum of 5 weeks. Did Anfi circumvented the 2 laws was by 'PROVISIONALLY' booking all the weeks purchased, into an 11 month time slot from the date of the purchase (thus, not breaching the 2 laws). The purchasers would hear the word PROVISIONALLY numerous times from the management and verifications department. The purchasers were also given the use of 'RCI Extra Weeks' after the 11 month period if they didn't UPGRADE to a full membership during their first holiday at Anfi. (It was then up to the In-House sales department to upgrade them). I have always wondered, if an INDEPENDENT AUDIT was completed on how many of these part time membership weeks were actually used outside the 11 month period?
A deposit or 'cash out' was always taken on the day of purchase of these Part Time memberships.
*******************************************************************************************************

On 17 March 2012, Spain published Real Decreto-Ley 8/2012 transposing the Timeshare Directive. It entered into force the following day and was validated by the Spanish Parliament on 29 March 2012.Through its recent transposition, Spain avoided the risk of financial sanctions which the Commission could have requested under the Lisbon Treaty (Article 260 (3) of the Treaty on the Functioning of the EU) when taking a Member State to court for failing to transpose an EU directive.

THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION,
Having regard to the Treaty establishing the European Community, and in particular Article 95 thereof,
Having regard to the proposal from the Commission,
Having regard to the opinion of the European Economic and Social Committee (1),
Acting in accordance with the procedure laid down in Article 251 of the Treaty (2),
Whereas:
(1)   Since the adoption of Directive 94/47/EC of the European Parliament and of the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis
(3), timeshare has evolved and new holiday products similar to it have appeared on the market. These new holiday products and certain transactions related to timeshare, such as resale contracts and exchange contracts, are not covered by Directive 94/47/EC. In addition, experience with the application of Directive 94/47/EC has shown that some subjects already covered need to be updated or clarified, in order to prevent the development of products aiming at circumventing this Directive.

(3)   In order to enhance legal certainty and fully achieve the benefits of the internal market for consumers and businesses, the relevant laws of the Member States need to be approximated further. Therefore, certain aspects of the marketing, sale and resale of timeshares and long-term holiday products as well as the exchange of rights deriving from timeshare contracts should be fully harmonised. Member States should not be allowed to maintain or introduce in their national legislation provisions diverging from those laid down in this Directive. Where no such harmonised provisions exist, Member States should remain free to maintain or introduce national legislation in conformity with Community law. Thus, Member States should, for instance, be able to maintain or introduce provisions on the effects of exercising the right of withdrawal in legal relationships falling outside the scope of this Directive or provisions according to which no commitment may be entered into between a consumer and a trader of a timeshare or long-term holiday product, nor any payment made between those persons, as long as the consumer has not signed a credit agreement to finance the purchase of those services.
(4)   This Directive should be without prejudice to the application by Member States, in accordance with Community law, of the provisions of this Directive to areas not within its scope. Member States could therefore maintain or introduce national legislation corresponding to the provisions of this Directive or certain of its provisions in relation to transactions that fall outside the scope of this Directive.




Real Decreto-ley 8/2012, de 16 de Marzo.                    

Title I. standards General.

Chapter i. Scope of application

EXHIBITION OF MOTIVES

II

It Directive 2008 / 122 / CE of 14 of January of the 2009 relative to the protection of them consumers with regard to certain aspects of them exploitations by shift of goods of use tourist, of acquisition of products rentals of long duration, of resale and Exchange, repeals the directive of 1994. The new directive is based on the appearanceof new holiday products that precisely defines, fill in gaps, extends the harmonization of the internal legal systems of States, reinforces the information consumer, regulates more precisely the deadlines for exercising the right of withdrawal, insists and extends the prohibition of payment of advances during the term of office of such law, requires a calendar of payments for those contracts of long duration and determines the ineffectiveness of certain loans of financing for the case of withdrawal. Should highlight is that them circumstances of extraordinary and urgent need, that under the article 86.1 of the Constitution enabled to the Government to adopt measures through real decree-law, come certain by the need of give compliance to them obligations derived of our membership to the Union European. It should be noted that the deadline for incorporation of Directive 2008/122/EC was on February 23, 2011 and since the European Commission already it has initiated appropriate actions to punish Spain with a significant fine. The adoption of this Royal Decree-Law responds accordingly, in avoiding the negative economic consequences for Spain which would be derived from the imposition of a fine by the European Union, at the time that is ahead of the entry into force of a rule which, on the one hand, improves the protection of consumers and, on the other hand, serves to boost an important sector of the Spanish economy.

IV
Chapter II transposes the rules of the directive on advertising and pre-contractual information with particular reference to the right of withdrawal, as well as banning consumer pay advances during the period of exercise of such right. In terms of facilitating the pre-contractual information, the European standard is looking for total harmonisation require the use of certain standardized forms that are incorporated by the corresponding annexes to this standard.

Are also transposition of the directive them rules on prohibition of advances or payments to charge of the consumer during the term of exercise of the right to desist,as well as the inefficiency of them contracts accessories, even them loans, in case of withdrawal, and the need of organize a plan stepped of payments for them contracts of products rentals of long duration.

TITLE I
General rules

CHAPTER I
Scope of application

Article 1. Scope of application.

1). the contracts of marketing, sale, resale of rights of use by shift of goods of use tourist and of products rentals of long duration, as well as to them contracts of Exchange, is govern by it willing in this real decree-law when is held between a businessman and a consumer.

2). is understands by entrepreneur all person physical or legal that act with purposes related with its activity economic, business, trade or profession and any person that act in name or by features of an entrepreneur.
(Includes Thomas Cook Representatives)

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way      (Part 3 of 7)

THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION           (Continued)


(5)   The different contracts covered by this Directive should be clearly defined in such a way as to preclude circumvention of its provisions.

(9)   Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market (Unfair Commercial Practices Directive) (5) prohibits misleading, aggressive and other unfair commercial business-to-consumer practices. Given the nature of the products and the commercial practices related to timeshares, long-term holiday products, resale and exchange, it is appropriate to adopt more detailed and specific provisions regarding information requirements and sales events. The commercial purpose of invitations to sales events should be made clear to consumers. The provisions concerning pre-contractual information and the contract should be clarified and updated. In order to give consumers the possibility to acquaint themselves with the information before the conclusion of the contract, it should be provided by means which are easily accessible to them at that time.

(12)   Consumers should have effective remedies in the event that traders do not comply with the provisions regarding pre-contractual information or the contract, in particular those laying down that the contract should include all the information required and that the consumer should receive a copy of the contract at the time of its conclusion. In addition to the remedies existing under national law, consumers should benefit from an extended withdrawal period where information has not been provided by traders. The exercise of the right of withdrawal should remain free of charge during that extended period regardless of what services consumers may have enjoyed. The expiration of the withdrawal period does not preclude consumers from seeking remedies in accordance with national law for breaches of the information requirements.

(14)   The prohibition on advance payments to traders or any third party before the end of the withdrawal period should be clarified in order to improve consumer protection. For resale contracts, the prohibition of advance payment should apply until the actual sale takes place or the resale contract is terminated, but Member States should remain free to regulate the possibility and modalities of final payments to intermediaries where resale contracts are terminated.

(16)   In the event of a consumer withdrawing from a contract where the price is entirely or partly covered by credit granted to the consumer by the trader or by a third party on the basis of an arrangement between that third party and the trader, the credit agreement should be terminated at no cost to the consumer. The same should apply to contracts for other related services provided by the trader or by a third party on the basis of an arrangement between that third party and the trader.


**********************************************************The Anfi Way*************************************************************

When guests bought a Timeshare, Anfi would usually move the guests on to the resort of Anfi Del Mar and charge the guests for doing so. This charge was then deducted from the purchase price of the Timeshare, and was charged on a separate invoice. The guests were told if they continued with the purchase after the withdrawal date, "their stay at Anfi was in effect free". This was the Anfi way of taking a deposit.

The wording in section (12) clearly states 'The exercise of the right of withdrawal should remain free of charge during that extended period regardless of what services consumers may have enjoyed.

In other words, when people did cancel the Timeshare, people who paid money for the moving into Anfi, should have been refunded.

Having researched Timeshare Talk, I have read where Crown Resorts (Part of Diversified Resorts) have taken money on the day from their buyers. The monies taken has been for a separate package, but part of the purchase of a Timeshare. Crown Resorts (Members of TATOC) would in my humble opinion, also be breaching the 2 laws covering Timeshare in Spain.

**************************************************************************************************************
   

   
(19)   In order to ensure that the protection afforded to consumers under this Directive is fully effective, in particular as regards compliance by traders with the information requirements both at the pre-contractual stage and in the contract, it is necessary that the Member States lay down effective, proportionate and dissuasive penalties for infringements of this Directive.



Article 2
Definitions

1.   For the purposes of this Directive, the following definitions shall apply:
(a)   'timeshare contract' means a contract of a duration of more than one year under which a consumer, for consideration, acquires the right to use one or more overnight accommodation for more than one period of occupation;
(b)   'long-term holiday product contract' means a contract of a duration of more than one year under which a consumer, for consideration, acquires primarily the right to obtain discounts or other benefits in respect of accommodation, in isolation or together with travel or other services;

Article 3
Advertising

1).   Member States shall ensure that any advertising specifies the possibility of obtaining the information referred to in Article 4(1) and indicates where it can be obtained.
2).   Where a timeshare, long-term holiday product, resale or exchange contract is to be offered to a consumer in person at a promotion or sales event, the trader shall clearly indicate in the invitation the commercial purpose and the nature of the event.(Thomas Cook Representatives, VPR's & OPC's )
3).   The information referred to in Article 4(1) shall be available to the consumer at any time during the event.
4).   A timeshare or a long-term holiday product shall not be marketed or sold as an investment.

Article 5
4).   Before the conclusion of the contract, the trader shall explicitly draw the consumer's attention to the existence of the right of withdrawal, the length of the withdrawal period referred to in Article 6, and the ban on advance payments during the withdrawal period referred to in Article 9.
The corresponding contractual clauses shall be signed separately by the consumer.
The contract shall include a separate standard withdrawal form, as set out in Annex V, intended to facilitate the exercise of the right of withdrawal in accordance with Article 6.

Article 6
In addition, Member States shall provide for appropriate penalties in accordance with Article 15, in particular in the event that, on expiry of the withdrawal period, the trader has failed to comply with the information requirements set out in this Directive.


Article 8
Effects of exercising the right of withdrawal
1).   The exercise of the right of withdrawal by the consumer terminates the obligation of the parties to perform the contract.
2).   Where the consumer exercises the right of withdrawal, the consumer shall neither bear any cost nor be liable for any value corresponding to the service which may have been performed before withdrawal.

Article 9
Advance payment

1).   Member States shall ensure that in relation to timeshare, long-term holiday product and exchange contracts any advance payment, provision of guarantees, reservation of money on accounts, explicit acknowledgement of debt or any other consideration to the trader or to any third party by the consumer before the end of the withdrawal period according to Article 6, is prohibited.










Real Decreto-ley 8/2012, de 16 de Marzo.              (Continued)             


Article 2. Contract from timeshare timeshare.

Means use contract by turn of timeshare that lasting more than one year under which a consumer acquires for consideration, the right to use one or more accommodation for the night during more than one period of occupation.

Article 3. Long-term holiday product contract.

It means holiday product contract long one lasting more than one year by which a consumer acquires, for pecuniary, essentially the right to obtain discounts or other benefits on accommodation, in isolation or in combination with travel or other services.

Article 4. Calculation of the duration of contracts.

To calculate the duration of the contracts defined in articles 2 and 3 will take into consideration any provision of the agreement that allows the renewal or tacit extension.
*************************************(This thread « Reply #7 on: October 13, 2016, 15:41:24 » Refers to the Trial Membership)*************************


CHAPTER II
Advertising and pre-contractual information

Article 7. Advertising.

1) displayed in establishments open to the public, as well as communications ads and offers commercial and other advertising on contracts for acquisition of rights of timeshare property timeshare or longterm holiday products, or resale or Exchangemust include where you can get the precontractual information provided for in this Royal Decree-law.

2) any invitation to any promotional event or sale that is offered to a consumer directly any of contracts governed in this Royal Decree, must clearly indicate the commercial purpose and the nature of the Act.
**********************************************(This thread « Reply #1 on: September 14, 2016, 13:36:39 »)***************************************


The pre-contractual information provided for in this Royal Decree-Law will be available to the consumer at any time during the promotional event.

3). a right of timeshare property timeshare or a long-term holiday product may not be marketed or sold as an investment.
Article 10. Warning about the right of withdrawal and prohibition of payment of advances.

Before the conclusion of the contract, as provided in the preceding article, the entrepreneur will explicitly in consumer knowledge the existence of the right of withdrawal and the length of the period to exercise it, as well as the prohibition of payment of advances during this period, as referred to in article 13.

CHAPTER III
Conclusion of the contract

4) contractual clauses concerning the right of withdrawal and the prohibition of payment of advances shall be signed separately by the consumer.

CHAPTER IV
Right of withdrawal, prohibition of advance payments, rentals of long duration andaccessories contracts


6). the consumer who exercises the right of withdrawal does not bear any cost or will have to pay any consideration for the service that could have been carried out priorto the date of the exercise of withdrawal.

Article 13. Prohibition on the payment of advances.


1) of timeshare timeshare contracts, Exchange and long-term holiday product prohibits the payment of advances, the Constitution of guarantees, reservation of money on accounts, the express acknowledgement of debt or any consideration in favour of the employer or of a third party and in charge of the consumer, before the end of the period of withdrawal.
3) acts against this ban are null void and the consumer can claim the double of the quantities delivered or guaranteed by such concepts.


Article 14. Specific provisions for contracts for long-term holiday products.

1). the payment of the price in contracts for long-term holiday products shall be carried out in accordance with a phased plan. It is forbidden to the price specified in the contract to be paid in advance or in any manner that is not in accordance with the staggered payment plan.

Article 15. Ineffectiveness of accessories contracts.

Accessory contract means any contract under which the consumer acquires services related to one of the contracts listed in the previous paragraph, when such services are provided by the employer or a third party as agreed between it and the entrepreneur.

******************************************(Moving people into Anfi and putting those costs on a separate invoice)********************************



Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way (part 4 of 7)

EU Directive 122, (16/03/2012)                             THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION     (Continued)

Article 10


Specific provisions relating to long-term holiday product contracts
1).   For long-term holiday product contracts, payment shall be made according to a staggered payment schedule. Any payment of the price specified in the contract otherwise than in accordance with the staggered payment schedule shall be prohibited. The payments, including any membership fee, shall be divided into yearly instalments, each of which shall be of equal value. The trader shall send a written request for payment, on paper or on another durable medium, at least fourteen calendar days in advance of each due date.

2).   From the second instalment payment on wards, the consumer may terminate the contract without incurring any penalty by giving notice to the trader within fourteen calendar days of receiving the request for payment of each instalment. This right shall not affect rights to terminate the contract under existing national legislation.

Article 11

Termination of ancillary contracts

1).   Member States shall ensure that, where the consumer exercises the right to withdraw from the timeshare or long-term holiday product contract, any exchange contract ancillary to it or any other ancillary contract is automatically terminated, at no cost to the consumer.

2).   Without prejudice to Article 15 of Directive 2008/48/EC of the European Parliament and of the Council of 23 April 2008 on credit agreements for consumers (10), where the price is fully or partly covered by a credit granted to the consumer by the trader, or by a third party on the basis of an arrangement between the third party and the trader, the credit agreement shall be terminated, at no cost to the consumer, where the consumer exercises the right to withdraw from the timeshare, long-term holiday product, resale or exchange contract.

3).   The Member States shall lay down detailed rules on the termination of such contracts.

Article 12

Imperative nature of the Directive and application in international cases

1).   Member States shall ensure that, where the law applicable to the contract is the law of a Member State, consumers may not waive the rights conferred on them by this Directive.

Article 14

Consumer information and out-of-court redress

1). Member States shall take appropriate measures to inform consumers of the national law transposing this Directive and shall encourage, where appropriate, traders and code owners to inform consumers of their codes of conduct.

The Commission shall encourage the drawing up at Community level, particularly by professional bodies, organisations and associations, of codes of conduct aimed at facilitating the implementation of this Directive, in conformity with Community law. It shall also encourage traders and their branch organisations to inform consumers of any such codes, including, where appropriate, by means of a specific marking.

*****************************************************************************************************************************

The 2 laws governing Timeshare in Spain are quite specific and have been in existence now for 4 years and 7 months.

I will quote from the TATOC website where they proclaim on their 'Home' page, to be 'recognised as the authoritative voice of timeshare owners'.

From the TATOC 'Home' page.

TATOC's mission is "To [b]safeguard[/b] and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners"

From the TATOC 'About' page.

Serving individual timeshare owners, owner committees, resorts, and reputable timeshare companies TATOC has developed into a significant force within the European timeshare industry.

Why don't TATOC ensure their RESORT members are abiding by the relevant laws in their daily activities when selling Timeshare?
I ask this because of « Reply #8 on: October 21, 2016, 13:14:24 » of this thread where I make a reference to Crown Resorts, and other issues I have researched on this and other websites.

*************************************************************************************************************************************

Article 15

Penalties
1).   Member States shall provide for appropriate penalties in the event of a trader's failure to comply with the national provisions adopted pursuant to this Directive.

2).   Those penalties shall be effective, proportionate and dissuasive.





Real Decreto-ley 8/2012, de 16 de Marzo.         (Continued)             


CHAPTER V

Legal regime

Article 16. Mandatory.

1). consumers may not waive the rights that are recognized in this Royal Decree-law.

2). the waiver of the rights recognized by this Royal Decree-law to consumers is zero,being likewise null the acts performed on fraud law, in accordance with provisions of article 6 of the Civil Code.

Article 19. Codes of conduct.

1). in contracts for Timeshare Timeshare, acquisition of holiday products long-lasting, resale and Exchange, employers inform consumers that contracted code of conduct that had signed to facilitate the exercise of their rights.

2). professional associations of employers encourage their associates to promote codes of conduct and shall inform them to consumers who request it. (Again, is this what TATOC should be enforcing their members to do?)



CHAPTER VII
Tutela judicial and administrative

Article 22. Sanctioning regime.

Non-compliance by the companies of the provisions of this title shall be sanctioned as violation of consumer, applying you provisions of the general penalties provided for in title IV of book 1 of the revised text of the law for the defence of consumers and users and other complementary laws and regional regulations resulting from application.

Shall be deemed serious infringement which, once expired the withdrawal, the employer has not fulfilled the information requirements in the present Royal Decree, maybe, in your case, considered to be very serious, according to the criteria provided for in article 50 of the above-mentioned consolidated text.

TITLE II
Special rules on timeshare property timeshare

CHAPTER I
General provisions

Article 23. Target field.

1) is this title object the regulation of the Constitution, exercise, transmission and extinction of the right of timeshare real estate.

The right of timeshare properties attributed to its holder the Faculty enjoy, with character exclusive for a specific period each year, consecutive or alternate, accommodation capable of independent use by having output itself to the public highway or a common element of the building which were integrated and is equipped with permanently with the furniture suitable for the purpose, as well as the right to the provision of complementary services. The Faculty of enjoyment does not include accommodation or your furniture alterations. The timeshare right may be constituted as a real right to limited or on a obligacional basis, in accordance with the provisions of this article.

*************************************************************************************************************************
This means a Fixed week in a Fixed Apartment. Floating weeks are NOT LEGAL. 'Pure' Points are also NOT LEGAL. The meaning of 'Pure' Points, is points sold by a company where there is not a 'Fixed' Week or 'Fixed' Apartment 'attached' to the points stated in the contract.

*******************************************************************************************************************************

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way, maybe not? (part 5 of 7)

EU Directive 122, (16/03/2012)                   THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION     (Continued)

EUROPEAN COMMISSION                Brussels, 16.12.2015             COM (2015) 644 final

REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL
Report on the evaluation of Directive 2008/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts.



ENFORCEMENT OF THE DIRECTIVE
Enforcement issues by country of the consumer and trader

Around half of all complaints between 2007 and 2013 concerning timeshare and related products, registered by the ECC-Net database, were made by UK consumers.  The overwhelming majority of consumer complaints registered by ECC-Net were lodged against traders based in Spain.

Available penalties

Enforcement procedures and penalties vary considerably from one Member State to another. Member States have discretion in how to comply with the Timeshare Directive with regard to providing effective enforcement means and imposing effective, proportionate and dissuasive penalties to ensure compliance with its provisions by traders.

Penalties available to enforcement authorities in case of breaches of the Directive vary significantly among the Member States -- from administrative fines of EUR 1 500 to fines in excess of EUR 100 000, or fines based on the annual turnover of the trader, e.g. up to 10 %.

Police investigation and criminal prosecution

In view of the high number of consumer complaints registered by various organisations, the penalties foreseen by national consumer laws do not appear to be efficient enough to discourage fraudulent traders. There is no EU-wide definition of "fraud" as a criminal offence; however, that does not seem to be a problem, as all Member States, under certain circumstances, qualify fraud as a criminal offence in their criminal law; this offence typically covers practices that have the objective of intentionally deceiving consumers and extorting money from them with no intention of providing the service, or providing the product with the characteristics that was promised. There is thus no indication of a need for an EU-wide definition of fraud, but rather there is a need for a more ambitious application of criminal law in that area. Member States therefore should be encouraged to take a more active approach regarding the investigation and prosecution of fraudulent practices. 

In some Member States, investigating and prosecuting fraudulent traders involved in consumer scams does not seem to be a priority. When assessing the seriousness of such conduct the whole extent of the crime (including money laundering) and the possible involvement of criminal organizations should also be taken into account.

Consumer associations and business associations have been very active in assisting law enforcement authorities in investigating and prosecuting fraudulent conduct committed by companies. As a result of such assistance, some important criminal cases against fraudulent traders could be successfully launched. 

The cross-border dimension of such fraudulent practices and the effectiveness of the measures taken by law enforcement authorities (police, prosecution services, courts) strongly depend on the successful functioning of the established criminal law cooperation between the competent authorities of Member States. Existing EU instruments for cooperation in criminal matters provide a comprehensive legal framework for this purpose. The Directive 2014/41/EU regarding the European Investigation Order in criminal matters will make it easier for judicial authorities to collect evidence from another EU Member State during any investigation. The investigative measures covered by this Directive include, for example, interviewing witnesses, obtaining information or evidence already in the possession of the executing authority, and (with additional safeguards) interception of telecommunications and information on -- and monitoring of -- bank accounts. As regards the prosecution stage, the European Arrest Warrant (established by Council Framework Decision 2002/584/JHA ) is a very effective tool for seeking the arrest and subsequent surrender of a requested person for the purposes of conducting a criminal prosecution or executing a custodial sentence or detention order.

Credit or debit card chargeback as remedy

Chargeback possibilities offered by providers of payment means have been identified as one of the most effective short-term ways of obtaining redress when the Timeshare Directive 2008/122/EC has been breached. It is a process that allows consumers to ask their credit or debit card provider to reverse a card transaction if there is a problem with the good or service purchased, especially if an illegal activity can be proven. Study has shown that it has been successfully used to ensure redress for consumers who were asked to make an advance payment and subsequently were refused to exercise their right of withdrawal. Directive 2007/64/EC on payment services in the internal market (PSD) and Directive 2008/48/EC on credit agreements for consumers (CCD) form the main legal bases of requesting a chargeback. With regard to chargeback for the non-conformity of goods or services, Article 15 59 of Directive 2008/48/EC applies, which covers credit card chargeback. Purchases where debit cards are used can, nevertheless, be covered by national law or by the operating rules of card companies. National consumer protection authorities and European Consumer Centres should, where appropriate, systematically advise consumers to ask banks for a chargeback, and as swiftly as possible since deadlines may apply.




Real Decreto-ley 8/2012, de 16 de Marzo.         (Continued)             

2). the timeshare regime can only fall on a building, property set, or sector of them architecturally distinct. All independent units that comprise it, excepting the necessary premises, must be subject to that regime. It will be necessary that the set has at least ten accommodations. He is allowed, however, that a same set of real estate is subject, at the time, a regime of rights of use per shift and to another type of tourist exploitation, provided that rights of timeshare borne of specific accommodations forperiods of time.
****************FIXED WEEK in a FIXED APARTMENT, *****************

3). the annual period of use may not be never less than seven days in a row and, within a same regime shifts may have the same duration. Shall, in addition, be reservedfor repairs, cleaning or other common purposes a period of time which may not be less than seven days for each of the accommodations subject to the regime.

4). the actual timeshare right may not in any case linked to an undivided share of the property, nor referred to timeshare, or in any other manner containing the word property.

For the purposes of advertising, marketing and transmission of the right of timeshare real estate, any other denomination may be used provided that you do not induce to confusion to the acquiring end and it falls off with clarity the nature, characteristics and legal and economic conditions of the right to enjoy.

6) contracts for lease of real estate rentals per season, which relate to more than one of them, anticipate or not corresponding to some or all seasons contracted rents, and any other contractual arrangements for more than a year, without setting up a real right relating to the use of one or more accommodations for overnight during more than one period of occupation they will be subject to the provisions of this title, without prejudice to the stipulated in the law 29/1994 of 24 November, tenancies, and general consumer protection legislation. Either you can be called timeshare or in any other manner containing the word property.

7). the contract by virtue of which constitute or convey any other rights, real or personal, for a time exceeding one year and concerning the use of one or more properties for a determined or determinable period a year, aside from this title, and with the sole exception of the provisions of the following paragraph, shall be null , and you must be returned to the purchaser or assignee any rents or satisfied considerations,as well as compensation for damages suffered.

8). the provisions of this title is not obstacle to the validity of any other contractual mode of Constitution of right of a personal nature or associative type, which aims at the use of one or more accommodation for the night during more than one periodof occupation, constituted under cover and on the terms contained in the rules of the European Union in particular, Regulation (EC) No. 593/2008, of the European Parliament and of the Council of 17 June 2008 on law applicable to contractual obligations (Rome I) and of the international conventions to which Spain is a party. To all these contractual arrangements shall apply the provisions of title I of this Royal Decree.

Article 24. Duration.

1). the duration of the regime will be more than one year and shall not exceed fifty years, counting from the registration of the same or the registration of the completion of the work when the regime has been constituted on a building under construction.
***********2 and a half years comes between more than 1 year and 50 years*******


CHAPTER II
Legal regime

Section 1 Constitution

Article 25. Constitution of the regime.

Service companies may not be domiciled in tax havens and will have to be, at least,a branch established in a Member State of the European Union.

Article 26. Regulatory writing.

1). the regulatory public deed of the timeshare regime must be expressed, at least the following circumstances:

1 the description of the farm on which constitutes exploitation regime shift and of the building or buildings that exist, with review of common services to the holders of the exploitations are entitled. If the construction is only begun, indicate the date limit for the completion of the same.

2nd the description of each of the accommodations that integrate each building, which will be a correlative with reference to the estate. If the property is earmarked tourist exploitation at the time that is on it a regime of exploitation by shift, will be determined what accommodations are likely to be encumbered with rights of use pershift and for what periods a year.

3rd in each accommodation designed to use shift will express the number, duration,indicating the day and start time and end, the quota corresponding to each shift with regard to accommodation, if previously constituted the horizontal division, or in relation to the total of the property, if it is not, furniture that is intended, as well as its value , and day of the year not configured as shifts of exploitation being reserved,in that housing, repairs and maintenance. It is given to each use also a correlative number on each accommodation.

4th reference to services that have been provided and which are inherent in the rights of timeshare, expressing that they are assumed directly by the owner or by a service company.

5th the statutes that undergoes the exploitation regime shift, if they had established. Of them may not be for rights holders any obligation or limitation contrary to the provisions of this title.

6th the tourist of the property registry, cadastral, town planning and, where appropriate, situation. You will accompany graphic and descriptive cadastral certification of the property, as well as the level of distribution of the different accommodation options in the respective plant.

7 remuneration of services and, where applicable, the costs of community.

8th duration of the regime.

2) in addition shall incorporate writing, original or notary public testimony, the contract concluded with the company's services and the insurance contracts referred to in article 28. An authenticated copy of these for your file must accompany registration.

Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way, maybe not?      (Part 6 of 7)

EU Directive 122, (16/03/2012)                   THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION     (Continued)

EUROPEAN COMMISSION                Brussels, 16.12.2015             COM (2015) 644 final

REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL
Report on the evaluation of Directive 2008/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts.

CONCLUSIONS
Based on the above findings, the Commission draws the following conclusions concerning the application of the Directive:

•Regarding aspects of the timeshare, long-term holiday product, resale and exchange contracts falling within its scope, the Timeshare Directive appears overall to be a useful tool in protecting consumers in this specific holiday sector.

•Regarding aspects falling outside its scope (such as termination of contracts) problems still occur. However, the analysis shows that these aspects can be successfully addressed through targeted interventions at national level, efficient self-regulatory measures and a better enforcement of other relevant EU consumer law instruments.

•Specific attention must nonetheless be given to legal constructions and practices aimed at circumventing the Directive. The Consumer Rights Directive, the Unfair Contract Terms Directive and the Unfair Commercial Practices Directive can all help to address such circumventions. The revised guidance for the Unfair Commercial Practices Directive will, amongst other things, address the interaction between it and the Timeshare Directive.

•At this stage, there seems to be no need to modify either the scope or the provisions of the Directive.

•In order to render the Directive more effective, there is a need to encourage national enforcement authorities to focus on certain business practices and traders. This is particularly the case for Spain, which is involved in half of all complaints reported to European Consumer Centres across the EU, Iceland and Norway.

•Where a conduct points towards criminal law, law enforcement authorities should be quickly informed with a view to launching criminal investigations. The cross-border dimension of fraudulent practices could be addressed more effectively by better use of the measures on criminal law cooperation, established between the law enforcement authorities of the Member States. Existing EU instruments for cooperation in criminal matters already provide a comprehensive legal framework for this purpose.

•Possible alternative ways of addressing existing problems, e.g. awareness-raising campaigns, self-regulation and alternative dispute resolution mechanisms, all of which could also have a positive impact. In this respect, the European Consumer Centres have prepared a dedicated section on their websites with tips for consumers that will be launched soon.

•More comprehensive strategies of national consumer protection authorities could raise consumer awareness so as to ensure that their own citizens are more informed about potential scams. Prevention is the most effective way of protecting consumers. Research shows that legitimate businesses actively work on their reputation and want to be seen as being compliant with the EU regulatory regime. Associations representing these businesses and their clients draft codes of conduct, set up alternative dispute resolution mechanisms and cooperate with enforcement authorities when detecting fraudulent traders in this holiday sector.

•The Commission has taken the necessary actions under Article 258 of the Treaty on the Functioning of the European Union in cases where a Member State failed to comply with its transposition obligations. The Commission will also exercise its powers under this article whenever a Member State fails to comply with its enforcement obligations. For this reason, the Commission services have begun a dialogue with Spain regarding the correct enforcement of the Directive.

•The Commission will further encourage Member States, where appropriate, to step up their enforcement actions, including via the Consumer Protection Cooperation network, and ensure the Directive's provisions are complied with in all Member States. Consideration will be given to further steps, such as targeted workshops with key stakeholders. If deemed appropriate in light of the amount and impact of activities that are undertaken at national level in response to this report, an additional evaluation on the overall state of application of the Directive could be issued in three years' time.






Real Decreto-ley 8/2012, de 16 de Marzo.         (Continued)


Article 29. General scheme.

1). subject to the provisions of article 23.4, the transfer of rights of use per shift with denomination of timeshare or anything containing the word property is prohibited.

Article 30. Form and content of the contract.

3) identification of the property through its cadastral reference, accurate description of the building, its location and accommodation on which rests the right, with express reference to their registration details and the turn that is the subject of the contract, indicating the days and hours that starts and ends.
****fixed week in a fixed apartment****


4) expression that the work is completed or is under construction. In the lattercase, it shall indicate:

g) detailed list of furniture and furnishings that will include housing, as well as the value that has been attributed for the purpose of the guarantee or insurance refers to article 25.2.
****how many units do not have inventories in rooms?****


5) the price that will have to pay the purchaser and the amount that in conformity with the regulatory writing should meet annually, once acquired the right, service company, or the owner that had taken over in regulatory writing, with expression that will be updated according to the consumer price index published by the National Institute of statistics unless the parties have established another form of upgrade, which may not be at the mercy of one of them, indicating, by way of indication, what has been the average of the index in the past five years.

****Service charges (Maintenance fee's) YUP should have average of last 5 years in writing for prospective purchasers*****


Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

The Anfi Way, maybe not? (Part 7 of 7)

EU Directive 122, (16/03/2012)                             THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION     (Continued)
You will clearly see the following words in the EU Directive 122;

"Member States should not be allowed to maintain or introduce in their national legislation provisions diverging from those laid down in this Directive".



Real Decreto-ley 8/2012, de 16 de Marzo.                   
Article 37.

3). all pre-existing schemes will have a maximum duration of 50 years, that in the case of the concluded before the entry into force of the law 42/1998 of 15 December,will it be calculated since this date, unless they are of less or that they had made in adaptation, express declaration script continuity indefinitely or for certain period.

4). the regimes of timeshare contract or associative nature relating to real estate sites in Spain referred to in paragraph 8 of article 23, made before the entry into force of the present Royal Decree-Law shall advertise the regime in the registry of property where is located the property as provided in paragraph 8 referred.


Sole repeal provision. Repeal legislation.

The law 42/1998 of 15 December, on rights of timeshare real estate for tourist use and tax rules be repealed.

By this Royal Decree-Law was incorporated into the Spanish legal system Directive 2008/122/EC of the European Parliament and of the Council of 14 January 2008, concerning the protection of consumers in respect of certain aspects of timeshare timeshare, acquisition of holiday products long-lasting, resale and Exchange.


ANNEX I Information form standardized to utilization contracts by turn of timeshare

Part 1:

Brief description of the product (for example, description of the property):

Exact of the right or rights nature and content:

Exact period during which it may exercise the right to object of the contract and, if necessary, its duration:

Date from which the consumer may exercise the right of the contract:

Summary of the main services that can enjoy the consumer (e.g., electricity, water, maintenance, refuse collection) and indication of the amounts to be paid for such services:

****There are many Spanish Timeshare contracts signed before Real Decree 4/2012 (16th March 2012). If your contract states "summary of the main services that can be enjoyed by the consumer" includes WATER & ELECTRICITY ect, then those resorts CAN NOT CHARGE for ELECTRICITY & WATER ect. If your Spanish resort requests you to pay, you are not legally obligated to pay****

Summary of facilities you can enjoy the consumer (e.g. swimming pool or sauna): Are they included in the costs listed above?


Part 2: General information:

During this period of withdrawal, any payment of advances by the consumer is prohibited. Affects ban to any consideration, including payment, the Constitution of guarantees, reservation of money on accounts, explicit acknowledgement of debt, etc. It includes not only payment to the trader, but also to third parties.




6) ADDITIONAL INFORMATION
information about the way in which are organized the maintenance and repairs of the property, as well as its administration and management, including the possibility that consumer to influence and participate in decisions relating to these issues and modalities for this participation,

information about whether it is possible or not to join a system of resale of the contractual rights, information about the relevant system and indication of costs related to resale through this system,

where appropriate, the possibility of resorting to a medium of out-of-court dispute resolution.

Acknowledgement of receipt of the information:

Signature of the consumer:


BE REPEALED, by law 4/2012 on July 6 (Ref. BOE-A-2012-9111).
IT PUBLISHES agreement of recognition, by resolution of March 29, 2012 (Ref. BOE-A-2012-4915).







Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

You are walking along enjoying your holiday when a VPR/OPC/Kid on the street approaches you with his scratch cards. Law 4/2012    Article 7    Advertising   (2).    &    E.U. DIRECTIVE 2008/122    Article 3    Advertising   (2) state the VPR/OPC must inform you if you are going to a Timeshare/Holiday Club presentation. Failure to do so is a breach of the 2 laws and will make any contracts NULL & VOID.

On arrival at the resort where the presentation is to take place, if the reception staff fail to clarify you are attending a Timeshare/Holiday Club presentation, then they too have failed to comply with Law 4/2012    Article 7    Advertising   (2).    &    E.U. DIRECTIVE 2008/122    Article 3 Advertising (2), again, any contracts will be NULL & VOID.

Once the presentation begins, you will be shown brochures and literature to support the presenter's sales presentation. You can ask the presenter for a copy of the material being shown (simply because the presenter has used the same to present their product) and if they fail to provide you with a copy, not only should alarm bells ring, BUT they have failed to comply with Law 4/2012 Article 8 'The Information requirements', and E.U. DIRECTIVE 2008/122 Article 4 'Pre-contractual Information' (Acting in accordance with the procedure laid down in Article 251 of the treaty (2) Numbers (9) & (10). Contracts are NULL & VOID.

If the word 'INVESTEMENT' is used during the Timeshare/Holiday Club presentation, then a breach of the 2 laws have occurred making the contracts NULL & VOID.

If the word 'property' appears during the Timeshare/Holiday Club presentation or in the contracts, then a breach of the 2 laws have occurred making the contracts NULL & VOID.

If you are told "you can take as many Extra Weeks (Bonus Weeks) as you want", ask the presenter/sales person for an audited copy showing how many were available in recent years. Keep this copy presented to you.

During the presentation of Timeshare/Holiday Club, the presenter must provide the guest with a written copy of the last 5 years of what any 'Service Charges' (Maintenance Fees) were.

If you are at Anfi Del Mar on a presentation, and sitting with a presenter who has a blue identity badge, then they have worked there for a good number of years and even have 'some' protection from the union representing 'some' workers at Anfi. The orange badge holder would appear to have 'no rights'. I say this because of my early post relating to 'Abuse of Authority by the British Cold Line Sales manager', 'Threats of violence', 'Health & Safety violations', Employment Laws breached', 'training given to new representatives which circumvented the Spanish Timeshare Act Law 4/2012 and the E.U. Directive 122 of 2008', and 'Thomas Cook Representatives also circumventing these 2 laws'. Thomas Cook also provides other TATOC/RDO resorts/companies with guests to attend presentations.

Any Holiday product you are presented with for purchase and if IN ANY WAY SHAPE OR FORM, EXCEEDS 12 MONTHS, then it is covered by the 2 laws, Timeshare Act, Spain 4/2012 & E.U. DIRECTIVE 2008/122. (I wonder if Anfi are still using 11 months for their 2/3/4/5 week 'trial membership'. If the purchaser had not 'upgraded' to a full membership within the 11 months period, they then had 18 months of using RCI Extra Weeks'. This 'pitch' was used to circumvent the 2 laws, however. 11 months and 18 months equals 29 months. 29 months is more than 12 months, so therefore the product is failing to comply with the 2 laws).
THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION           
(9)   Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market (Unfair Commercial Practices Directive) (5) prohibits misleading, aggressive and other unfair commercial business-to-consumer practices


Under NO circumstances can any money be taken what so ever, regardless of any reason given and this also includes no monies to be taken for a third party. 
(E.U Directive 122/2008, (16)    The same should apply to contracts for other related services provided by the trader or by a third party on the basis of an arrangement between that third party and the trader. Real Decreto-ley 8/2012, de 16 de Marzo. Part 2: General information: During this period of withdrawal, any payment of advances by the consumer is prohibited. Affects ban to any consideration, including payment, the Constitution of guarantees, reservation of money on accounts, explicit acknowledgement of debt, etc. It includes not only payment to the trader, but also to third parties.)


If your purchase a Timeshare, the contracts should specifically state what week number and which apartment number. Failure to state these in the contract makes the contract NULL & VOID.

Any existing Timeshare/Holiday Contracts which was signed before Law 4/2012 came into force (16th March 2012) and has 'not adapted' (been changed to comply with law 4/2012) are NULL & VOID. (Why would someone pay to get out of a contract which is NOT NOW, a legal binding contract).


Many Timeshare/Holiday Club contract were signed before Law 4/2012 (16th March 2012) and included "summary of the main services that can be enjoyed by the consumer", in other words, Maintenance Dees. If the original contract stated the 'Service Charges' (Maintenance Fees) included 'Water & Electricity' in the Service Charges (Maintenance Fees), then you have already paid for water and electricity in those charges. If you have not signed an amended contract, or received a Resort 'Committee's' amendment to these charges being itemised as being paid separately from the 'service Charges' (Maintenance Fees), then why are you being asked to pay for the water and electricity again when you arrive for your holiday? Some resorts are charging for water and electricity when you are on holiday.



Real Decreto-ley 8/2012, de 16 de Marzo.


CHAPTER V

Legal regime

Article 16. Mandatory.

1). consumers may not waive the rights that are recognized in this Royal Decree-law.

2). the waiver of the rights recognized by this Royal Decree-law to consumers is zero, being likewise null the acts performed on fraud law, in accordance with provisions of article 6 of the Civil Code.


Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

ex Anfi (35351) C.D.N.

Any existing Spanish Timeshare/Holiday Contracts which were signed before Law 4/2012 came into force (16th March 2012) and has 'not adapted' (been changed to comply with law 4/2012) are NULL & VOID.
Why would someone pay to get out of a contract which is NOT NOW legal and binding contract?

I am aware people may have purchased Timeshare in recent years and have in fact been 'miss-sold' or have signed contracts which are NOT LEGALLY binding, and wish to seek recompense for this.

My comments "why would someone pay to get out of a contract which is NOT NOW, a legal binding contract" is due to the following.

We have all read articles on the website which refer to elderly people who bought Timeshare in the 1980's and 1990's, who after many years of happily using their Timeshare, are now too ill or frail to use the Timeshare.

A report I read specifically quoted an elderly couple who owned their Timeshare with Macdonald resorts in Spain. For more than 10 years the elderly couple had been unable to use their Timeshare due to ill health. Although they were unable to use their Timeshare, Mcdonald Resorts were still charging them Maintenance Fees and had in fact sent in 'the debt collectors'.

If you signed a Timeshare contract before 16th March 2012 (Law 4/2012) came into force, it is highly likely that your contract does not comply with the SPANISH Timeshare Acts in force TODAY.

An example is, you bought your Timeshare in 1990. The SPANISH contract states you own your entitlement 'in perpetuity' (or more than 50 Years). As soon as Law 4/2012 came into force (16th March 2012), then the company were LEGALLY OBLIGATED 'TO ADAPT' (change your contracts) to comply with Law 4/2012. If your 'old' contract contains the word 'property', then this "little" word will also make your old contract NOT NOW a legal binding contract. 

By failing to change your contracts WITH YOUR AGREEMENT and SIGNATURES, then the company have failed to comply with LAW 4/2012.


If this is the case with your old ownership, you can freely walk away as you are NOT NOW legally bound to pay your Maintenance Fees.

'Pure' Points are not legal in Spanish Timeshare contracts.

'Floating' Weeks are not legal in Spanish Timeshare contracts.



The Official Journal of the European Union dated 14th January 2009, with regards to the Directive 2008/122/EC of the European Parliament and of the Council article 12;

                                                     
                                                              Article 12
Imperative nature of the Directive and application in international cases

1.   Member States shall ensure that, where the law applicable to the contract is the law of a Member State, consumers may not waive the rights conferred on them by this Directive.

2.   Where the applicable law is that of a third country, consumers shall not be deprived of the protection granted by this Directive, as implemented in the Member State of the forum if:
--   any of the immovable properties concerned is situated within the territory of a Member State, or,
--   in the case of a contract not directly related to immovable property, the trader pursues commercial or professional activities in a Member State or, by any means, directs such activities to a Member State and the contract falls within the scope of such activities.

A 'third country' is a NON MEMBER STATE such as Russia, Ukraine ect.

TATOC are the 'Consumer Association' allegedly acting on behalf of CONSUMERS who own Timeshare.

Have TATOC ever advised a consumer of a pre Law 4/2012 contract which was not 'adapted' (Changed to conform with both Spanish Law 4/2012 and EU Directive 122/2008) that their old contract was NOW NULL and VOID and they could walk away from any Service Charges (Maintenance Fees)?

If TATOC have not advised the consumer of this, will they be advising the consumers in the future?



Blakey & Bett say "there are no I,s in team". They can spell well. Hyenas work as a team, would you say Hyenas are civilised, which has 3 I,s?

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