The Financial Ombudsman Service UK

0 Members and 1 Guest are viewing this topic.

Offline devil in disguise

  • Jr. Member
  • **
  • Posts: 60
  • Karma: +18/-1
  • twelve years of hell
The Financial Ombudsman Service UK
« on: October 05, 2018, 15:45:26 »
I have been working at Financial Ombudsman Service full-time (More than 5 years)

Pros

benefits flexi-time time is good

Cons

no direction for the organisation and little room for growth.

Advice to Management

get new management

I have been working at Financial Ombudsman Service as a contractor (Less than a year)

Pros

Unfortunately I’m struggling to think of even one...

Cons

If you have any integrity do not apply for this contract. The job is so difficult because you are given hardly any training and will be given wrong advice yet it will always be your fault if you miss target or make any kind of error. Then you will get ‘told off’ and/or sacked. Actually treated like children. God knows how many assessments have gone out wrong. If they find one they tell you to leave it as the …
Show More

Advice to Management

Project is a complete joke. Your pot of gold from PPI is running out fast!!

   

I worked at Financial Ombudsman Service full-time (Less than a year)

Pros

The wage of being a contractor for £200 a day

Cons

Where do I START??

Nobody has a clue what they are doing there, they have a bunch of trainers from London who think they are the bees knees , and think they are untouchable.. they provide 2 week training which they think is good enough, and yet there is so much to cover!
Your constantly stressed out trying to pass cases, and there is not enough support at all.

Advice to Management

Management, need to wake up, and come up with a strategy, or at-least a better support system for the staff and guidance.

Pros

£205 a day as contractor - £675 a week take home
10-4 working hours
Hour Lunch

Cons

2 weeks training before being given a case load - No where near enough training when you have taken people from a complaints background with no financial industry training.

Managers unable to help you with anything case related, they basically just sit there doing your payroll and act as a member of HR when you fail a case.
Constant threats of contract being terminated both in accreditation and once you have

Advice to Management

Rethink your whole structure and business, work for consumers instead of the banks. Its obvious from working here when the Dispatches programme went out on TV that this has been going on for years and is another massive cover up. Banks are using the FOS to get out of paying Millions of pounds they conned out of innocent consumers.

In 6 months i upheld one complaint - so many consumers were treated unfairly …


I worked at Financial Ombudsman Service full-time (More than 5 years)

Pros

Friendly staff
Free gym membership
Good location

Cons

They have no idea what they’re doing. The organisation should be shut down immediately by parliament. The guidance provided to staff is weak and minimal at best. At times decisions made are just laughable.
There are so many levels of management that nothing gets done. A decision to change or update procedure can take years as more than 5 different levels of management need to sign off on it.
Recently some questionable team managers were promoted to Ombudsman. It was clear they were promoting their friends as I’m surprised they were even hired as team managers in the first place.
The whole thing is totally inefficient.
Changes made to the organisation - although much needed - just made things worse. They paid millions to PWC to come in to make suggestions that existing staff could have provided for free. Total waste of money.
They do staff surveys but take no action whatsoever. They pretend to care but it’s obvious they don’t. Management sit in their fancy offices and have no idea what goes on. Once every year they walk around and staff are forced to listen to their ridiculous speeches.
Standards kept dropping over the years and still continue to drop.
It’s time to dissolve this organisation and create something new that’s actually fair to consumers and business. FOS has created a complaints and blame culture which will never be resolved.

Advice to Management

Resign immediately. You obviously can’t do your jobs properly. How many scandals and documentaries need to come out before you resign?
Stop pretending you care about your staff and actually do something that shows you care.
   

I worked at Financial Ombudsman Service as a contractor (Less than a year)

Pros

Flexible working hours so you can start any time up to 10am and go home from 4pm. Generous day rate in comparison to previous contracts I’ve been on

Cons

Right.. let me begin by saying this is not a normal contract and has definitely probably been the worst job I have ever done. My manager was part time ex-army full-time and full time psychopath. Training given is so limited they may as well not give you anything. left to do a job you have no clue how to do on a system you don’t know how to use. Throw into the mix a constant fear of losing your job if you make …

Advice to Management

why do you set ppl up to fail? Give them zero support and just get new people in all the time. You have people in positions of power who do not deserve it at all... hope they do another dispatches on this office in particular...I have been working at Financial Ombudsman Service full-time (More than 10 years)

Pros

All the benefits previously highlighted (which are also available at other good employers). Good people around you. Good challenging work (that the new model STILL isn’t in a position to handle).

Cons

I’m surprised there haven’t been any reviews about how management have decided to press ahead with redundancies. Forcing the specialist adjudicators - who are working hard to support the untrained investigators - and ombudsmen to choose between a future in ‘mass claims’ or voluntary redundancy. With the latter having the added threat that you can never work for FOS again if you take it. And this is despite an

Advice to Management

Look at the numbers and tell us why you think the new model is working. From where we are all we see is more consumers waiting longer to have their case started and the waiting times for final decisions increasing as well.

Don’t bury your head in the ground. This was once a great place to work, but morale everywhere is really low. People want to get on with their jobs, not feel pressured. And using the skills … I worked at Financial Ombudsman Service full-time (More than 3 years)

Pros

Great people to work with and flexible working.

Cons

The constant change in policies is difficult to keep up with. There is no consistency between teams regarding the approach to case work so what is the "done thing" in one team will get you downgraded in another. During one year I was there I had four different managers and I think that this constant upheaval, including the hot-desking system which often means that if you're not in early you end up having to sit away …
Show More

Advice to Management

As Richard Branson said "Employees come first. If you take care of the employees, they will take care of the clients."

https://www.glassdoor.co.uk/Reviews/Financial-Ombudsman-Service-Adjudicator-Reviews-EI_IE477438.0,27_KO28,39.htm [nofollow]

Sick of being taken for a ride by, the timeshare industries salesman. All I ever got from timeshare ownership was, in Debt, in dispute, in perpetuity, in trouble and insulted and in disgust.


Offline TimeshareTalk

  • Administrator
  • Full Member
  • *****
  • Posts: 234
  • Karma: +33/-0