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quote:Originally posted by daviddwellsHi TomIt's all down to Pareto's rules (80:20). Why waste time trying to get the 20% of members with nouse, when you can easily get the 80% who don't have a clue and accept what the rep is saying? After all those in the know have probably taken on "dirty" points and might only want a small amount of DRI sold points in an attempt to clean up the dirty ones, whereas those who are not are the most likely targets for big sales!David
quote:Originally posted by Doggy50kNope - I had watched them do the exact same pitch for days beforehand...
quote:Originally posted by daviddwellsWe all know that many sales people just work from a learnt script, both over the phone and in person. Double glazing, conservatories, holiday sales, the list is endless! That's why some of them lose it when they are stonewalled and strut off as if you have personally insulted them.David
quote:Originally posted by MavoSo these reps are back at school, learning so to speak. Would homework then be a good idea? The best learners getting the best results. That is the idea I have put forward as a suggestion. Surely we already know why reps are so inept. Underlining it without a solution (seasider1) is not going to alter it and serves no useful purpose that I can see. The real question posed is, should the company or the reps themselves take measures to see that they are better informed? I can and probably will expand on this but enough from me for now as I am awakening sleepers!