Let's make life more difficult for companies like Iberian Dream Home and other companies cold calling our homes! The new one is GOLDEN RESORT SALES they appear to operating out of London but in fact they are another suspect company operating on costa del sol They claim we are on a list this is just a lie as confirmed below. But the calls will continue if we dont complain.
Timeshare owners should register with tps if they live in uk. the website is www.tpsonline.org.uk [nofollow]
Then when you get a call about your timeshare be polite at first and obtain details of who is calling note the name ask for a name and try and get an address if you can then say you would be interested in discussing your timeshare with any legitimate company but before starting how did they get your contact details? When they say you are on a national timeshare database that developers are obliged to update you can politely end the call saying that is a lie this is a cold call.
it's time to fight back against these intrusive cold calls!
Dealing with unwanted telesales calls
This fact sheet explains the law regarding uninvited telesales calls (or ‘unsolicited direct marketing calls’) and describes how we deal with complaints about them.
What does the law say?
The law says that UK organisations should not make unsolicited direct marketing calls to individuals or businesses who have registered their telephone number with the Telephone Preference Service or the Corporate Telephone Preference Service.
The law applies only to organisations that are based in the UK. If a UK based organisation uses an overseas calls centre to make unsolicited direct marketing calls, then the law will apply to them. But if an organisation that is based overseas makes such calls, then the law will not apply.
The role of the Telephone Preference Service Limited
The Telephone Preference Service Limited (TPSL) runs the telephone preference services. We keep lists of the telephone numbers of those people who have told us that they do not want to receive unsolicited direct marketing calls.
Companies that make unsolicited direct marketing calls must screen their marketing lists against the lists we hold, so that they do not use numbers that have been registered on the preference services for 28 days or more.
What happens if I have a complaint about unsolicited direct marketing telephone calls?
If you believe that an organisation has contacted you even though you have been registered with a preference service for more than 28 days, you should complain to us by completing the relevant complaint form.
We will check that you have been properly registered with us for the appropriate length of time. If you have, and where we can identify the company responsible for the call, we will write to them about your complaint, ask them to investigate and remind them of the law. We will also ask them to make sure that they do not call you again. In most cases the calls will stop after 28 days or less.
If, however, the organisation continues to call you after 28 days have elapsed, then you should write to us again, including details of the additional calls you have received. We will check your complaint against any response we received from the organisation that called you and consider how best to resolve this matter. This may involve a referral to the Information Commissioner’s Office .
The role of the Information Commissioner’s Office
The Information Commissioner’s office (ICO) enforces the law on unsolicited direct marketing.
The ICO’s powers are designed to encourage organisations to abide by the law rather than punish them and in most cases, the ICO handles complaints informally and successfully. But in those cases where an organisation persistently ignores the law, the ICO has powers to take more formal action, which could result in a fine by the courts.
Co-operation between TPSL and the ICO
TPSL and the ICO are completely separate organisations. The ICO does not run TPSL but they do keep in close contact with each other.
Every month TPSL sends the ICO a report giving statistical information about the complaints they have received. The ICO uses this information to help further identify organisations which are persistently breaking the law.
Please note that the ICO and TPSL do not have the power to fine companies themselves or to award compensation to people who have made complaints.
Our contact details
70 Margaret Street
020 7291 3320
020 7323 4226
0845 070 0707