Hello my name is George I’m a 59 year young man and I have been married for more than half my life to my lovely wife Helen. However over the last few years my life has been disrupted by my never ending nightmare in Spain. Holidaying, enjoying the sun, wine and culture we decided to get ourselves a timeshare in a lovely development, quiet and tucked away, beautiful location and marvellous views.
We discussed the idea and obviously thought €13000 for our dream would be worth it. The opportunity of jumping on a plane and not worrying were to go suited me fine. We have worked hard to have the best life we could and why not spend some of our hard earned money.
We did have one 3 week spell which we really enjoyed, we spent time in the local Spanish communities, really relaxing, people watching, meeting new people and living life finally after years of hard work.
However our hell heavily destroyed the dream.
Obviously the whole acquirement of the property was slightly pressured and however nice the sales rep was, we always were slightly weary however totally blind eyed by our dream and we had already made our minds up. I’ll be honest looking back now we were completely miss sold, miss represented, and miss guided in everything from the meetings straight through to the contracts. I felt ashamed plain and simple.
Recently after increasingly alarming maintenance bills and ridiculous offers with scrupulous plans to sell my timeshare, trade it in for points, or even other holiday clubs, cost price holidays, discounts in flights even cruises. Overwhelmed we were baffled with the situation and began to wonder what was actually going on.
Rather than enjoying the fact that we had a nice place to jet off to, it became a constant regret and worry and drain of our funds, we simply didn’t understand how the costs were forever rising maintenance charges and so on. My wife thought we had been scammed but I didn’t think so, but it turns out it didn’t matter. We received a letter from the timeshare company about 6 months ago, claiming that the company had gone into liquidation. We have had people claiming to sell the property and get money back but have to pay up front, trading it in for points in other holiday resorts but we honestly don’t understand it all. I honestly thought you couldn’t sell something that was in liquidation anyway which I was right about.
We decided to just completely cut our losses with regards to the matter, brush it under the carpet and move on.
It just angered me that much I couldn’t leave it, I thought there must be something I could do.
After doing my due diligence and with a bit of luck I discovered the consumer credit act 1975 it was introduced when the banks wanted for us to use the cards, basically anything you buy on card over €100 and the company goes bankrupt, or you don’t get something that you bought it wasn´t delivered, your credit card company is liable.
Now I´m a realistic man, and most defiantly know how this world works, it´s funny how banks will do anything to take your money, but when legally they need to pay us, on that one rear occasion, they will do anything they can to make it the most difficult thing since the development of the microchip.
I found a claims company who specialises in the consumer credit act 75 they handled everything on my behalf; they didn’t even charge a commission. Solutions were fantastic in the way the dealt with us, friendly caring, and we got our trust back in people again, plus the fact they got me the full amount of my money back directly from the credit card company. I fell off my chair! Now with thanks to solutions we can now stop worrying and live again.
They simply take total control of your claim do all the paper work and take control of any problems, completely driving the claim until you get your money back.
I hope this will help anyone who has uncounted problems with regards to any consumer problem, you’re not alone, and do something don’t let the backs win!!
George & Helen Benson