Commission is the major cause of the current problems as it leads directly to mis selling.
I agree totally with this. When I attended a GVC seminar the cost quoted was £7,000 for 50 points. I wonder how much of this figure disappeared in commission to various parties?
It would require a complete culture change for a company to switch from maximising initial profit from punters to actually maximising long term profitability from happy customers.
I don't think that Sunterra has the portfolio to attract the Marriott costumer but there are plenty of people who would be willing to invest a sensible amount of money in a straight forward product.
A similar idea is the The Holiday Property Bond (www.hpb.co.uk
). With this you effectively buy a share in the portfolio of the club and can sell it back directly to them at any time. You only pay additional fees when you use your points.
I don't know if they also have difficlulties with peak time availability but I've never heard of wholescale complaints