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quote:Originally posted by Doggy50kHere's one idea...We used a load of points for a 2 bedroom "Elite" at the Santa Barbara a number of years ago. The roof was leaking rendering half the unit unusable. We complained for 2 full days before being offered a lower spec apartment above a loading bay. We declined this offer as the apartment was noisy and smaller than even half the "Elite" unit.We asked "why not let us have the 'Show Apartment' for the week", or failing that a unit in a different complex (we have so many nearby) - we were forcibly declined and told that because we had refused the one offered there was nothing more they could do.If you want to be different - put your existing customers first - we are the ones that end up talking to the prospects more than the sales people. If needs be give up the show apartment if you have to - for goodness sake it had lower point value than what we were forced into using!
quote:Originally posted by Martin4JayHi Tom,We would like Vicky to be demoted to Diamond disability adviser with out a pay cut. As members can't afford the £299 + £39 per year with 13000 points? It should be open for any members with a disability.We know we are ex members but we still have disabled friends with the club who we care for.Cheers Martin & Jay
quote:Originally posted by BazratHi there one thing springs to mind after visiting thurnham hall the beds are too soft as i suffer with my back (accident).
quote:Originally posted by BazratOne thing i would like to see change is the running of the restaurants food is normally good but service is usually abysmal for the price you pay.hello everybody.Barry
quote:Originally posted by BazratHello not being frequent user's of any resort apart from the White sands beach club we try them all out to get our own idea about the standards,Wychnor park aside the standard of service as got to be improved as for Thurnham hall which had a postage stamp dining area Kevin will have his job cut out.Barry
quote: I want to be able to recommend the product, the restaurants, the apartments, the resorts to others and I look forward to the time when I can do that with confidence.
quote:Originally posted by Doggy50kIt might cost a bit in some of the resorts, but I was impressed by the security at La Quinta when we stopped there (I think the Sahara Sunset is not too bad for it either) - how about having the resorts as almost "gated communities"?At La Quinta (take it as a compliment please Roger) there are gates all around the resort. You get a key for them and they close after you when you come in. The only way in without a key is through reception. If you are stopping at another The Former Company resort nearby you could show your pass for there and go in and have a nosey.It keeps the non members out. This is not presently possible at the White Sands Beach Club (one of our favourite resorts), and a group of children (not from a The Former Company) who came in and used the pool left us all a little present floating there.It would be good if we could make it a bit more exclusive?